Principal AI Developer

OpenText; Southwestern Ontario; On-site; CAD 140,000 - 190,000; Full time

Job summary

OpenText is seeking a Principal Artificial Intelligence Engineer to lead agentic AI systems within Cloud Platforms & AI Operations. You will shape architecture, develop agents in Python, and drive AI governance across public cloud environments.

The role emphasizes collaboration across teams, testing, and scalable IT operations. The position requires 5 days in the office and fluency in English; French is a plus for global collaboration.

Qualifications

• 2+ years in AI agent design and end-to-end development of agentic systems.
• 5+ years in Software Engineering, DevOps, SRE, or Cloud Engineering.
• Bachelor’s degree in CS/SE or related; Master’s in AI desirable.
• Strong Python, Bash, YAML, JSON skills; SQL and REST API experience.
• Experience with AI agent frameworks and ITSM use cases is a plus.

Responsibilities

• Define and implement agent architectures and patterns for LLMs, memory, and orchestration.
• Design and develop complex AI agents integrated with enterprise data and APIs.
• Perform testing, safety evaluation, and automated quality metrics for agents.
• Automate deployment and governance of AI agents in cloud production.
• Troubleshoot performance, behavior, and security of agent-based systems.

Skills

AI agent design

Cloud engineering

Python

CI/CD

REST APIs

SQL

GCP/AWS/Azure

Education

Bachelor’s degree in Computer Science/Software Engineering or related

Master’s in AI or related field desirable

Tools

Google Agent Development Kit

MCP Server Protocol

Terraform

Helm

Ansible

Kubernetes (EKS/GKE/AKS)

TorchServe

Job description

OpenText - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent that AI can’t replace to help us shape the future of information management. Join us.

Your Impact

The OpenText Cloud Services organization is seeking a Principal Artificial Intelligence Engineer to join the Cloud Platforms & AI Operations team and serve as a technical authority and lead software developer for agentic AI systems and AI/ML Ops. You will help shape and implement agent-based AI architecture, design and development, take ownership of enterprise‑scale agentic AI systems, influence AI technology direction, and operate at the forefront of applied AI and semi‑autonomous systems.

This role is responsible for designing and developing a targeted, expanding fleet of interoperable, capable and performant AI agents against a well‑defined roadmap that will transform IT Operations and IT Service Management speed, scale and efficiency for OpenText and customers, and for designing, deploying, managing, and supporting modern, scalable and secure AI/ML Ops infrastructure and workflows across public cloud environments. You will help enable and achieve our vision to be the best Information Management company in the world—where information and AI elevate every individual and organization to be their best.

What The Role Offers

• AI Agent Research: Evaluate emerging agent frameworks, model capabilities, software patterns, and research trends to guide strategic adoption.
• AI Agent Architecture: Define reference agent architectures, design patterns, and best practices covering LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy.
• AI Agent Design: Translate business processes, rules, constraints, roles, performance thresholds, facts, and artifacts into agent requirements, patterns, and flows.
• AI Agent Development: Design and implement complex AI agents (primarily Python) integrated with enterprise systems, APIs, and data platforms.
• AI Agent Testing & Evaluation: Perform functional and safety testing, regression testing, agent response evaluation, human-in-the-loop feedback, and automated quality metrics.
• AI Agent Deployment & Governance: Automate deployment, monitoring, and governance of AI agents in scalable cloud production environments.
• AI Agent Troubleshooting: Rapidly diagnose and resolve issues related to agent performance, behavior, results, safety, and security.

What You Need To Succeed

• Experience: 2+ years in AI agent design and development (end-to-end agentic systems) and 5+ years in Software Engineering, DevOps, SRE, or Cloud Engineering.
• Education: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or similar required; Master’s in AI or related field highly desirable.
• Agent Expertise: Strong experience with AI agent frameworks (Google Agent Development Kit or similar) and agent design, development, and deployment (ITSM use cases desirable).
• Programming & Data: Strong skills in Python, Bash, YAML, JSON; proficient in SQL and REST API–based data extraction.
• The role requires 5 days in the office.
• CI/CD & Automation: Proficient with CI/CD tools (GitLab CI/CD, Flux, Argo Workflows) and infrastructure automation (Terraform, Helm, Ansible).
• Cloud & Runtime: Proficient with AWS, GCP, or Azure; container orchestration (EKS/GKE/AKS, Anthos/Google Distributed Cloud) and model serving (VLLM, TorchServe).
• Ecosystem & Governance: Proficient with MCP Server Protocol (MCP) and MCP Server development; exposure to graph databases, monitoring/logging (Prometheus, Grafana, ELK, CloudWatch), data/model versioning, experiment tracking, and AI/ML security, compliance, and governance.

ONE LAST THING

This is a global role supporting clients/employees in North America and Europe and requires fluency in French & English.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Rémunération

Chez OpenText, nous offrons un ensemble d'avantages sociaux soigneusement conçu pour favoriser votre bien‑être physique, émotionnel et financier. Au fur et à mesure que vous avancez dans le processus de recrutement, nous serons heureux de vous fournir plus de détails sur nos programmes de rémunération, y compris les possibilités de rémunération variable et à la commission pour les postes éligibles, les droits à congés et les congés payés.

Divulgation relative à l'utilisation de l'IA

Dans le cadre de notre engagement en faveur de la transparence, nous utilisons des outils d’intelligence artificielle (IA) pour faciliter différentes étapes de notre processus de recrutement, notamment la présélection des CV, la mise en correspondance des candidats, la planification des entretiens et les communications. Ces outils sont conçus pour améliorer l'efficacité, réduire les préjugés et améliorer l'expérience des candidats. Toutes les décisions relatives à l'embauche sont prises par des professionnels qualifiés, et nous surveillons en permanence nos systèmes d'IA afin de garantir leur équité et leur conformité avec les réglementations applicables.