Principal AI Developer

OpenText; Richmond Hill; On-site; CAD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation entitlement

Paid time off

Job summary

OpenText seeks a Principal Artificial Intelligence Engineer to lead AI systems development within the Cloud Platforms team. Located in Richmond Hill, Canada, this role involves designing agentic AI systems, implementing AI agents in Python, and automating deployment in cloud environments. Ideal candidates have at least 2 years in AI agent design and 5 years in related fields, with strong skills in Python and AI frameworks. Fluency in French and English is required. A comprehensive benefits package is offered, along with variable compensation based on experience.

Qualifications

• 2+ years in end-to-end AI agent design and development.
• 5+ years in Software Engineering, DevOps, SRE, or Cloud Engineering.
• Strong experience with AI agent frameworks.

Responsibilities

• Design and develop agentic AI systems for IT Operations.
• Implement complex AI agents in Python integrated with enterprise systems.
• Automate deployment, monitoring, and governance of AI agents.

Skills

AI agent design

Software Engineering

Python

SQL

Education

Bachelor's degree in Computer Science

Master's in AI

Tools

GitLab CI/CD

Terraform

Vertex AI

AWS

Job description

OpenText is a global leader in information management, focusing on AI‑powered solutions. The Cloud Services organization is seeking a Principal Artificial Intelligence Engineer to lead agentic AI systems development within the Cloud Platforms & AI Operations team.

Responsibilities

• Design and develop agentic AI systems for IT Operations and IT Service Management.
• Shape and implement agent‑based AI architecture, including LLM selection, reasoning, planning, prompting, state, memory, tool orchestration, identity, access, security, observability, evaluation, and autonomy.
• Define reference agents, design patterns, and best practices.
• Translate business processes into agent requirements, patterns, and flows.
• Implement complex AI agents in Python integrated with enterprise systems, APIs, and data platforms.
• Conduct functional and safety testing, regression testing, agent response evaluation, human‑in‑the‑loop feedback, and automated quality metrics.
• Automate deployment, monitoring, and governance of AI agents in scalable cloud production environments.
• Troubleshoot agent performance, behavior, results, safety, and security issues.
• Acquire data via SQL and REST APIs (including MCP Server) and develop or enhance ML models to solve business problems.

Qualifications

• 2+ years in end‑to‑end AI agent design and development and 5+ years in Software Engineering, DevOps, SRE, or Cloud Engineering.
• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or similar; Master’s in AI or related field highly desirable.
• Strong experience with AI agent frameworks (e.g., Google Agent Development Kit) and ITSM use cases.
• Skilled in Python, Bash, YAML, JSON, SQL, and REST API‑based data extraction.
• Experience with Vertex AI, SageMaker, Azure ML and integrating ML models.
• Proficient with CI/CD tools (GitLab CI/CD, Flux, Argo Workflows) and infrastructure automation (Terraform, Helm, Ansible).
• Expertise in AWS, GCP, or Azure; container orchestration (EKS/GKE/AKS, Anthos/Google Distributed Cloud) and model serving (VLLM, TorchServe).
• Knowledge of MCP Server protocol, graph databases, monitoring/logging (Prometheus, Grafana, ELK, CloudWatch), data/model versioning, experiment tracking, AI/ML security, compliance, and governance.

Other Requirements

Global role supporting clients/employees in North America and Europe; requires fluency in French and English.

Equal Employment Opportunity Statement

OpenText’s commitment to diversity and inclusion surpasses legal requirements, fostering a respectful and empowering environment for employees of all backgrounds, cultures, nationalities, races, colors, genders, sexual orientations, family statuses, ages, veteran status, disabilities, religions, or other protected bases.

Compensation

OpenText offers a thoughtfully designed benefits package including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off. Salary range is dependent on education, experience, skills, geographic location, and internal equity, and may be higher or lower than the posted range.