Premium Clubs Supervisor | Part-Time | TD Coliseum

Oak View Group; Hamilton; On-site; CAD 33,000 - 41,000; Part time

Benefits offered by this job

Pension matching

Job summary

Oak View Group is seeking a Premium Clubs Supervisor to lead premium spaces and part‑time staff in Hamilton, ON. You will oversee FOH operations, coordinate pre‑event planning, and guide guest experiences during events in the venue.

The role pays 26.50 CAD per hour and includes pension matching for part‑time employees. Evening and weekend shifts are common at this bustling new entertainment destination.

Qualifications

• Supervise FOH teams and support high‑volume service during events.
• Excellent communication, interpersonal and organizational skills.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Supervise and support FOH teams to deliver guest experiences across premium areas.
• Coordinate event-day requirements with hospitality and venue management.
• Oversee clubs, restaurants, suites and catering functions as needed.
• Maintain accurate event documentation, menus, orders and seating plans.
• Coach staff to uphold hospitality standards and service quality.
• Assist with inventory, event reporting and post-event cleanup.

Skills

FOH supervision

Staff coaching

Customer service

Communication

Organizational skills

Multitasking

Calm under pressure

Flexibility

Education

High school diploma or equivalent

Smart Serve Certification

Food Handlers Certification (asset)

Tools

Smart Serve

Food Handlers Consent

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a Premium Clubs Supervisor, you will play a key leadership role in delivering exceptional experiences across our premium spaces. You’ll support and lead a team of premium part‑time employees to ensure seamless service delivery, oversee day‑to‑day operations in clubs and VIP areas, and act as the primary point of contact for both guests and staff during events. Set the standard for warm, polished, and professional hospitality in Hamilton’s newest entertainment destination.

This role pays an hourly rate of $26.50 CAD.

Benefits for Part‑Time roles: Pension matching.

This position will remain open until November 20, 2026.

About The Venue

TD Coliseum in Hamilton, ON, underwent a $280‑million renovation. The project transformed the facility into an 18,000‑seat venue with a reimagined façade, premium seating, enhanced acoustics, improved sightlines, upgraded concourses, optimized clubs and suites, and artist lounges. The newly modernized venue joined a rapidly growing southwestern Canadian marketplace with the ability to accommodate larger shows alongside Toronto’s Scotiabank Arena. Opened in Fall 2025.

Responsibilities

• Supervise and support FOH teams to deliver exceptional guest experiences across all premium hospitality areas.
• Participate in pre-event planning and coordinate event-day requirements with hospitality and venue management.
• Supervise pre-show and event-day requests using platforms such as TripleSeat and MyVenue.
• Maintain accurate event documentation, including menus, orders, guest details, service notes, and seating plans.
• Liaise with clients, culinary teams, FOH, BOH, and venue management to ensure clear communication and seamless event execution.
• Oversee premium clubs, restaurant spaces, and occasionally suites and catering functions as required.
• Supervise event setup to ensure all premium spaces are clean, organized, stocked, and guest‑ready prior to opening.
• Ensure service stations, equipment, service ware, and supplies are properly stocked, sanitized, operable, and ready for use.
• Maintain strong menu and beverage knowledge to effectively support both team members and guests.
• Greet clients and guests with a professional, welcoming, and engaging approach.
• Oversee guest flow, seating plans, reservations, and suite access throughout events.
• Monitor food and beverage service to ensure timely, accurate, and consistent execution.
• Monitor cleanliness, presentation, product quality, and service standards across all premium areas throughout the event.
• Address guest concerns and service recovery opportunities promptly and professionally.
• Support and coach FOH team members during service to maintain operational and hospitality standards.
• Monitor event flow and adjust staffing, service, or operational priorities as required.
• Assist with inventory tracking, menu updates, event reporting, and other administrative requirements.
• Supervise post‑event breakdown, cleanup, equipment storage, and resetting of premium spaces.
• Collaborate with management on staff training, operational improvements, and continuous improvement initiatives.
• Perform other duties as assigned to support the hospitality department.

Qualifications

• 2-3 years of p revious experience as a supervisor in food & beverage, restaurant operations, premium suites, or catering programs is a strong asset
• High school diploma or equivalent
• Proven ability to supervise FOH teams and support high-volume service during events
• Excellent communication, interpersonal, and organizational skills
• Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment
• Flexible availability, including evenings, weekends, and holidays based on event schedules
• Valid Smart Serve Certification is required
• Food Handlers Certification (considered an asset)

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.