Premium Club Server | Part-Time | TD Coliseum

Oak View Group; Hamilton; On-site; CAD 20,002 - 28,488; Part time

Benefits offered by this job

Pension matching

Job summary

A leading entertainment infrastructure firm in Hamilton, Ontario, is seeking a Premium Server to provide excellent guest service in the premium hospitality areas at TD Coliseum. The role requires a minimum of 2 years of serving experience, strong beverage knowledge, and the ability to maintain a polished, professional demeanor. Successful candidates will thrive in high-pressure environments and must have a valid Smart Serve certification. This is an opportunity to deliver outstanding service in a new entertainment venue opening soon.

Qualifications

• Minimum 2 years of serving experience in a restaurant, premium hospitality, or event venue setting.
• Strong classic cocktail, wine and beverage knowledge.
• Demonstrated experience in premium customer service and guest interaction.
• Excellent communication skills and attention to detail.
• Ability to work under pressure in a fast-paced, high-volume environment.
• Professional appearance and positive, team-first attitude.
• Must hold a valid Smart Serve Certification.
• Comfortable working on your feet for extended periods.
• Must be legally eligible to work in Canada.
• Available to work an event-driven schedule, including evenings, weekends, and holidays.

Responsibilities

• Deliver high-quality food and beverage service in lounges and premium dining restaurants.
• Ensure tables and service areas are clean, organized, and fully stocked before, during, and after events.
• Possess working knowledge of the venue, including policies, event layouts, and wayfinding to assist guests as needed.
• Maintain a full understanding of menu offering and bar offerings.
• Collaborate with BOH & FOH team to coordinate service.
• Support pre-event setup and post-event breakdown of premium areas.
• Communicate with kitchen and bar teams to ensure timely and accurate order delivery.
• Uphold all company standards for professionalism, cleanliness, and guest service.
• Adhere to Smart Serve and AGCO alcohol service standards, including ID verification and safe service practices.
• Perform additional tasks and duties as assigned by management.

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Premi um Serve r is responsible for providing an outstanding level of guest service throughout the premium hospitality club/restaurant areas at TD Coliseum. This includes creating a welcoming atmosphere, delivering attentive and knowledgeable food and beverage service, and maintaining a clean and organized work environment. Successful candidates will thrive in fast‑paced, event‑driven settings and consistently deliver elevated service standards.

This role requires Smart Serve certification and full compliance with AGCO alcohol service regulations, as well as strong communication and multitasking skills. A polished, professional demeanour and guest‑first attitude are essential.

This role will pay an hourly rate of $17.60 CAD and is tip eligible.

Benefits for Part‑Time roles

Pension matching.

Evergreen Role

Applications are accepted on an ongoing basis; there is no application deadline.

About The Venue

Be a part of history at TD Coliseum, one of the most anticipated entertainment venues in North America, opening in November of 2025. With a packed calendar of major concerts, sporting events, and special experiences, this is your opportunity to join a passionate team delivering premium hospitality in a brand‑new, state‑of‑the‑art arena.

Responsibilities

• Deliver high‑quality food and beverage service in lounges and premium dining restaurants
• Ensure tables and service areas are clean, organized, and fully stocked before, during, and after events
• Possess working knowledge of the venue, including policies, event layouts, and wayfinding to assist guests as needed
• Maintain a full understanding of menu offering and bar offerings
• Collaborate with BOH & FOH team to coordinate service
• Support pre‑event setup and post‑event breakdown of premium areas
• Communicate with kitchen and bar teams to ensure timely and accurate order delivery
• Uphold all company standards for professionalism, cleanliness, and guest service
• Adhere to Smart Serve and AGCO alcohol service standards, including ID verification and safe service practices
• Perform additional tasks and duties as assigned by management

Qualifications

• Minimum 2 years of serving experience in a restaurant, premium hospitality, or event venue setting
• Strong classic cocktail, wine and beverage knowledge
• Demonstrated experience in premium customer service and guest interaction
• Excellent communication skills and attention to detail
• Ability to work under pressure in a fast‑paced, high‑volume environment
• Professional appearance and positive, team‑first attitude
• Must hold a valid Smart Serve Certification
• Comfortable working on your feet for extended periods
• Must be legally eligible to work in Canada
• Available to work an event‑driven schedule, including evenings, weekends, and holidays

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.