Premium Club Host – Food & Beverage Experience

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; Presencial; CAD 21.000 - 29.000; Jornada completa

Descripción de la vacante

MLSE Food & Beverage Team at Platinum Club is seeking a Host to welcome guests, manage reservations, and maintain a smooth dining flow. You’ll play a key role in delivering an exceptional guest experience from arrival to seating.

Responsibilities include greeting guests, preparing menus and wine lists, updating seating plans with the manager, handling waitlists, and supporting bussers and servers to ensure service continuity. Smart Serve certification is required.

Formación

• Smart Serve Certification is required.
• Experience in a high-volume restaurant or club environment is preferred.
• Ability to work flexible hours, including days, afternoons, evenings, weekends and holidays.
• Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
• Strong interpersonal and communication skills, with the ability to handle multiple tasks simultaneously.
• Able to work well under pressure and maintain a positive attitude in a fast-paced environment.

Responsabilidades

• Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
• Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
• Manage and take accurate in-person reservations through Sevenrooms, our reservation system.
• Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
• Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
• Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction
• Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
• Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
• Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
• Handle guest feedback or concerns courteously and elevate issues to the Manager when necessary.
• Follow service standards and policies, always ensuring a high-quality guest experience.
• Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

Conocimientos

Smart Serve

Guest service

Communication

Multi-tasking

Herramientas

SevenRooms

Descripción del empleo

MLSE Food & Beverage Team at Platinum Club is seeking a Host to welcome guests, manage reservations, and maintain a smooth dining flow. You’ll play a key role in delivering an exceptional guest experience from arrival to seating.

Responsibilities include greeting guests, preparing menus and wine lists, updating seating plans with the manager, handling waitlists, and supporting bussers and servers to ensure service continuity. Smart Serve certification is required.