Host, Scotia Club

MLSE (Maple Leaf Sports & Entertainment Partnership); Toronto; On-site; CAD 22,000 - 28,000; Full time

Job summary

MLSE Food & Beverage is seeking a Host at Scotia club to welcome guests, manage reservations, and help maintain a smooth dining flow. You will greet guests, verify seating, and coordinate with servers to deliver a standout guest experience.

Ideal candidates hold Smart Serve certification, have prior high-volume restaurant experience, and are comfortable with SevenRooms. Flexibility for days, evenings, weekends, and holidays is required to support busy events.

Qualifications

• Experience in a high-volume restaurant or club environment is preferred.
• Proven ability to greet guests warmly and manage seating flow under pressure.
• Strong communication and interpersonal skills for coordinating with staff.

Responsibilities

• Warmly greet and welcome guests upon arrival and manage a professional first impression.
• Ensure menus and guest materials are prepared and ready before each shift.
• Manage in-person reservations using SevenRooms and coordinate seating based on availability.
• Collaborate with the Manager to organize seating plans to maximize dining room capacity.
• Seat guests efficiently while balancing service flow and guest satisfaction.
• Communicate special requests or dietary needs to ensure seamless service.
• Oversee guest waitlists and provide accurate wait time estimates.
• Assist with table resetting and other duties during peak times.
• Support Bussers, Servers, Bartenders, and Managers to ensure smooth operations.
• Handle guest feedback courteously and escalate issues when needed.
• Follow service standards and health and safety guidelines at all times.

Skills

Customer service

Multi-tasking

Communication

Education

Smart Serve Certification

Tools

SevenRooms reservations

Job description

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities - united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams - and world-class entertainment - to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

• We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

As a key member of MLSE Food & Beverage Team at Scotia club, the Host will play a vital role in ensuring our guests feel welcome and valued from the moment they arrive. This role involves managing reservations, seating guests, and maintaining the flow of the dining area to deliver an exceptional guest experience. The Host will also assist with operational tasks to support overall service excellence and smooth restaurant operations.

Responsibilities

• Warmly greet and welcome guests upon arrival, creating a professional and friendly first impression.
• Ensure menus, wine lists, and other guest materials are clean, tidy, and ready for service before each shift.
• Manage and take accurate in-person reservations through Sevenrooms, our reservation system.
• Work collaboratively with the Manager to prepare and organize seating plans based on guest preferences and availability.
• Seat guests efficiently and according to the seating plan, maximizing the dining room’s capacity while balancing service flow.
• Communicate special requests, dietary preferences, or specific seating needs to ensure seamless coordination and guest satisfaction.
• Oversee guest waitlists, providing accurate wait time estimates and keeping guests informed.
• Assist with table resetting, preparation, and other duties as required to support service continuity during peak times.
• Provide support to Bussers, Servers, Bartenders, and Managers as needed to ensure smooth operations.
• Handle guest feedback or concerns courteously and elevate issues to the Manager when necessary.
• Follow service standards and policies, ensuring a high-quality guest experience at all times.
• Adhere to Health & Safety guidelines, including the Occupational Health & Safety Act, to maintain a safe and clean working environment.

Qualifications

• Smart Serve Certification is required.
• Previous experience in a high-volume restaurant or club environment is preferred.
• Ability to work flexible hours, including days, afternoons, evenings, weekends, and holidays.
• Proficiency with reservation systems like SevenRooms or similar platforms is an asset.
• Strong interpersonal and communication skills, with the ability to handle multiple tasks simultaneously.
• Able to work well under pressure and maintain a positive attitude in a fast-paced environment.

Job Posting Compensation Range/Rate

$17.60

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.