Pre Production Technician Lead

Hoya Vision Care; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading optical technology company is seeking a Pre Production Technician Lead in Mississauga. This entry-level role involves assisting the Supervisor with workflow management, ensuring customer inquiries are handled promptly, and maintaining organized workstations. Candidates should possess strong organizational skills, and customer service experience is preferred.

Qualifications

• Strong organizational skills and time management required.
• Customer service experience is essential.
• Data entry experience is an asset.

Responsibilities

• Assist the Supervisor in managing daily workflow.
• Handle customer inquiries with professionalism.
• Manage orders and inventory accurately.

Skills

Organizational Skills

Customer Service

Time Management

Data Entry

Education

None specified

Job description

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POSITION PURPOSE

Use strong time management and organizational skills to assist the Supervisor and manage all incoming workflow within PP/Safety on a day to day basis. Distribute and manage work fairly to team. Understand and be able to perform each task in order to assess and manage time. Assist Pre-Production Supervisor with planning as workload changes and bringing concerns and changes to their attention on an ongoing basis.

Job Description

Shift Time: 9:00am - 5:30pm

POSITION PURPOSE

Use strong time management and organizational skills to assist the Supervisor and manage all incoming workflow within PP/Safety on a day to day basis. Distribute and manage work fairly to team. Understand and be able to perform each task in order to assess and manage time. Assist Pre-Production Supervisor with planning as workload changes and bringing concerns and changes to their attention on an ongoing basis.

Be a role model to the team by ensuring the department and workstations are always tidy and organized.

Validate and Process all orders including safety for the various customer groups and contracts. This includes order entry, frame ordering, frame stock management, returns, communications with accounts on orders, delays, or any questions and concerns related to their orders and Hoya products, and month end statement reconciling.

Working with and supporting other team members to discuss issues, provide feedback, and seek help where needed.

The Hoya PP Team Lead handles external and internal customer inquiries (Safety) and concerns with the highest degree of patience, courtesy and professionalism .

Positive intention and positive language are used to communicate effectively with our broad range of customers

Responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

• Support PP Supervisor on daily workflow planning within Data Entry team
• Oversee and support Safety team daily with full circle process of safety orders, redos etc.
• Handles “higher level” customer calls needed. (order taking, work in process or other questions)
• Handles communication between Hoya and Associations if/when needed
• Follows scripting, or other professional communication as required by HOYA
• Understands and follows all SOP for all tasks
• Understands and utilizes all methods of job tracking or late job follow up and communicates as required.
• Good working knowledge of DVI screens; competently processes all types of redo, credits, add notes, cancel jobs, tray change, account changes, etc.
• Able to identify in house vs. outsource lab orders, and transmits accordingly
• Understands Eyesafe/Iris/SECP and other safety ordering systems
• Validates orders against contract availabilities and company specific allowances
• Displays a solid understanding of basic and some advanced optical knowledge
• Trouble shoots complex problems (cut out issues, coating incompatibility, thickness or base curve requirements
• Picks orders from inventory, tracking inventory that is pulled and going back into stock to maintain accurate inventory records – annual reconciliation of stock counts
• Orders frames from suppliers where needed
• Deliver new orders, frames or lenses, to the next workstation with sense of urgency and prioritization
• Identify urgent or problem jobs and make appropriate communications, verbally and/or electronically, and/or using standardized stickers or forms.
• When necessary, use web access links to look up incoming or delayed shipments from outsource labs, in order to plan workflow.
• Accurately attach patterns, verify patterns and quality of trace/ shape modification.
• Ensures month end statements are reconciled.
• To divide work/duties evenly within the team as well as rotation of routines to enable all members to be competent in all actions
• Sending frames out to outside labs and administrating/checking jobs coming in before relating it to QA for final checks
• Other Duties as Assigned
  
  

PHYSICAL SKILL AND EFFORT

• Work produced is subject to precise measures of quantity and quality.
• Near vision and sharp focus to adjust vision when doing close work.
• Occasional lifting/ carrying 10lbs or less, pushing/ pulling 30lbs or less.
  
  

Qualifications

REQUIRED EDUCATION, SKILLS AND QUALIFICATIONS

• Strong Organization and Time management
• Customer Service experience
• Strong computer skills
• Data entry experience an asset.
• Optical background helpful
  
  

About Us

HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA’s divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.

HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient’s life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.

We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It’s a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.

We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.

About The Team

Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Medical Equipment Manufacturing

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