Practice Manager - Maternity Leave Coverage

P3 Veterinary Partners Inc.; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A veterinary clinic in Muskoka is looking for a Practice Manager to lead their team and enhance community outreach. The role involves overseeing operations, improving customer service, and fostering a collaborative environment. Ideal candidates will have leadership experience in veterinary settings and a strong understanding of business administration.

Benefits

Competitive wages

Comprehensive health benefits

Unlimited CE funds

Paid vacation, sick, and emergency leave

Veterinary discounts for pets

Qualifications

• Minimum two years of leadership experience in a veterinary or medical team preferred.
• Strong understanding of HR, leadership, and practice innovation.

Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team.
• Ensure smooth communication during client visits and resolve concerns.
• Recruit, mentor, and retain a high-performing team.

Skills

Leadership

Communication

Relationship-building

Education

Business administration training

Job description

Hey, are you ready to take the leap into leadership or searching for your next exciting management opportunity? Muskoka Bay Animal Clinic is calling for a Practice Manager. Our team is seeking someone who takes a relaxed, centered approach to leadership, fostering support and collaboration with their teammates. We are located in the heart of Gravenhurst, nestled in the beautiful Muskoka region. Our clinic team provides a supportive environment where both staff and patients feel right at home.

As we move into 2025, our team is committed to a year of growth and outreach, with a strong focus on making a lasting and meaningful impact on the community. Our mission is to amplify our presence within the community, ensuring that more pets receive the high-quality care they deserve. We will be looking for innovative ways to spread the word about our team, fostering new relationships and deepening existing ones.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance.
• Lead the continuous improvement of customer service and medical care quality.
• Ensure smooth communication during client visits and work with the Medical Director to resolve concerns.
• Oversee client communication such as welcome letters, sympathy cards, and newsletters, ensuring adherence to protocols and timelines.
• Implement team scripting, in-hospital marketing, and social media content to attract new clients, retain current clients, increase referrals, and foster community goodwill.
• Meet client needs for timely veterinary care, track new clients/patients, visit frequency, and achieve appointment and surgery fill rate goals.
• Ensure the team has adequate resources to deliver exceptional patient care.
• Understand and help manage the hospital's financial drivers.
• Maintain costs within budget, manage inventory, and eliminate bulk ordering and expired goods.
• Collaborate with Regional Manager and Medical Director on budgets, business plans, and equipment needs.
• Prepare financial, bookkeeping, and accounting reports, maintaining accurate records.
• Follow staffing schedules, verify financial health supports staffing plans.
• Act as a positive role model, fostering open, collaborative relationships and setting others up for success.
• Recruit, mentor, and retain a high-performing team, emphasizing accountability and morale.
• Monitor and discuss KPIs with leadership, implementing improvement plans as needed.
• Ensure hospital initiatives are completed on time, and team responsibilities are met.
• Review data and reports to enhance patient care and revenue, including bonding, reminders, and booking strategies.
• Keep fee schedules current, monitor revenue categories, and investigate discrepancies.
• Utilize available resources to make effective operational decisions.
• Ensure compliance with all controls, standards, and regulations, and facilitate staff training.
• Support front office and clinical duties as needed, including client intake, discharge, and scheduling.

Education & Experience

• Minimum two years of leadership experience in a veterinary or medical team preferred.
• Business administration training preferred.
• Strong understanding of HR, leadership, and practice innovation.
• Ability to develop strategic plans and manage budgets.
• Experience in coaching, conflict resolution, and performance management.
• Proven relationship-building skills at all organizational levels.
• Clear and effective communication skills.
• Progressive, strategic, humble, and achievement-oriented approach.

Compensation & Benefits

We support your growth through:

• Competitive wages
• Comprehensive health benefits (medical, dental, vision)
• Professional services coverage (chiropractor, massage, physiotherapy, acupuncture, etc.)
• Mental health support
• Spending accounts for health and lifestyle
• Unlimited CE funds and paid leave for professional development
• Employee assistance program
• Paid licensing and memberships
• Paid vacation, sick, and emergency leave
• Veterinary discounts for your pets and family
• Clothing allowance

If you're seeking a progressive environment where your contributions are valued, we'd love to connect.

Contact Information: Text or call Aysha at 289-707-4235 for an introductory chat. Submit your CV to [emailprotected].

P3 was founded to combine the resources of a large company with the personality of an independent hospital. Our mission is to empower veterinary teams to excel in pet and people care.

We are an equal opportunity employer committed to a respectful, inclusive, and diverse workplace.