Practice Manager

P3vetpartners; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading veterinary hospital in Ontario is looking for a full-time Practice Manager to oversee the veterinary healthcare team. This role involves leadership, customer service improvements, and financial management, ensuring high-quality care for patients. The ideal candidate will have experience in the veterinary industry and strong communication skills. The position offers competitive compensation and a variety of benefits, including health coverage and professional development funds.

Benefits

Comprehensive health benefits (medical, dental, vision)

Professional services coverage (chiropractor, massage, etc.)

Enhanced mental health coverage

Health & Lifestyle Spending Account

Unlimited professional development funds

Paid vacation, sick, and emergency days

RRSP matching

Veterinary discounts for personal pets

Clothing allowance

Potential for EBITDA-based performance bonus

Qualifications

• At least two years of experience leading a veterinary or medical team preferred.
• Strong relationship-building skills and effective communication.
• Experience in coaching, conflict resolution, and performance management.

Responsibilities

• Provide onsite leadership and oversight of the veterinary healthcare team.
• Ensure smooth communication during client visits and collaborate with the Medical Director.
• Monitor KPIs, discuss performance, and implement improvement plans.

Skills

Leadership

Communication

Customer Service

Conflict Resolution

Team Management

Education

Business Administration Training

Job description

Georgian Animal Hospital in Parry Sound is seeking an enthusiastic full-time Practice Manager to join our team. The Practice Manager will provide onsite leadership and oversight of the veterinary healthcare team to ensure high-quality care for our patients and their owners.

Experienced RVTs encouraged to apply!

People managers with experience in veterinary industry, dentistry, retail, restaurants, accounting, or related professional services focused on customer service are also encouraged to apply. If you inspire others and seek a leadership opportunity, look no further!

The successful candidate will work approximately 40 hours per week over 5 days.

Key Duties & Responsibilities

• Provide onsite leadership and oversight of the veterinary healthcare team to maximize hospital performance.
• Lead improvements in customer service and medical care quality.
• Ensure smooth communication during client visits and collaborate with the Medical Director to resolve concerns.
• Oversee client communication such as welcome letters, sympathy cards, and newsletters, ensuring adherence to protocols and timelines.
• Implement team scripting, in-hospital marketing, and social media content to attract new clients, retain current clients, increase referrals, and promote community goodwill.
• Meet client needs for timely veterinary care, track new clients and visits, and achieve appointment and surgery fill rate goals.
• Ensure the team has adequate resources to deliver exceptional patient care.
• Understand and manage the hospital's financial drivers.
• Maintain cost of sales within budget, manage inventory, and reduce bulk ordering and expired goods.
• Work with Regional Manager and Medical Director on budgets and business plans.
• Assist with sourcing and purchasing equipment and supplies.
• Prepare financial and accounting reports, and maintain financial records using manual and digital systems.
• Plan staffing needs based on schedules and hospital financial health.
• Act as a positive role model, fostering open and cooperative relationships.
• Recruit, mentor, and retain a high-performing team emphasizing accountability and morale.
• Monitor KPIs, discuss performance, and implement improvement plans.
• Ensure fee schedules and revenue targets are met, and monitor fee capture and discounts.
• Utilize available resources to analyze operations and make effective decisions.
• Ensure compliance with standards, regulations, and training requirements.
• Provide coaching, development, and training to team members.
• Assist with reception duties as needed, including client intake, discharge, and front-office flow.

Education and Experience

• At least two years of experience leading a veterinary or medical team preferred.
• Business administration training preferred.
• Understanding of Human Resources, with experience in leadership and innovation.
• Ability to develop strategic plans and manage budgets.
• Experience in coaching, conflict resolution, and performance management.
• Strong relationship-building skills and effective communication.
• Progressive, strategic, humble, and achievement-oriented approach.
• Excellent oral and written communication skills.

Total Compensation & Benefits

• Competitive wage
• Comprehensive health benefits (medical, dental, vision)
• Professional services coverage (chiropractor, massage, physiotherapy, acupuncture, etc.)
• Enhanced mental health coverage
• Health & Lifestyle Spending Account
• Unlimited professional development funds and paid leave for CE
• Employee Assistance Program
• Paid licensing and membership dues
• Paid vacation, sick, and emergency days
• RRSP matching
• Veterinary discounts for personal pets and family
• Clothing allowance
• Potential for EBITDA-based performance bonus

If you seek a progressive environment where your contributions are valued and recognized, we'd love to hear from you.

Contact Information: Text or call Aysha at 289-707-4235 to arrange an introductory conversation. Submit your CV to [emailprotected].

P3 was founded to combine the resources of a large company with the personalized service of an independent hospital. Our mission is to empower veterinary teams to focus on exceptional pet and client care.

We are an equal opportunity employer committed to a respectful, inclusive, and diverse workplace.