Practice Manager for a brand new IVF center - St Johns, NFL, Canada

The IVF Guide; San Juan de Terranova; On-site; CAD 75,000 - 110,000; Full time

Job summary

The IVF Guide is seeking a Practice Manager to lead a brand-new fertility clinic in NFL, Canada. You will oversee the non-clinical team, manage operations from reception to clinic flow, and ensure patient-centered service while maintaining regulatory compliance.

Responsibilities include budgeting, pricing, invoicing, KPI tracking, and cross-functional collaboration with clinical staff to optimize the patient journey and outcomes.

Qualifications

• Experience as a Practice Manager or Operations Manager in fertility or private healthcare.
• Strong people management and leadership in multi-disciplinary teams.
• Commercial awareness with budgets, pricing and KPIs.
• Excellent communication and organisational skills with discretion.
• Familiarity with practice management or EPR systems is preferred.

Responsibilities

• Lead the non-clinical team and ensure smooth patient journey from enquiry to treatment.
• Oversee daily operations across reception, scheduling, and administration.
• Manage facilities, suppliers, IT systems, and electronic patient records.
• Recruit, train, supervise non-clinical staff and manage rotas.
• Drive patient-centered culture and cross-team collaboration.
• Monitor budgets, pricing, invoicing, and payments.
• Track KPIs and report to senior leadership.
• Ensure regulatory compliance and patient consent processes.

Skills

Team leadership

People management

Operations management

Budgeting & finance

KPIs & reporting

Regulatory compliance

Communication

EPR systems

Microsoft Office

Healthcare setting

Tools

Microsoft Office

EPR systems

Job description

Practice Manager for new IVF Centre, NFL, Canada

We are recruiting for a brand new,patient-focused fertility clinic offering the full range of assisted conception treatments, including IVF, ICSI, frozen embryo transfer, egg freezing and donor programmes.

The successful candidate will lead the non-clinical team, keep the patient journey running smoothly from first enquiry to treatment and beyond, and make sure the clinic operates efficiently, profitably and in full compliance with regulatory standards.
Manage daily operations across reception, patient coordination, scheduling and administration, ensuring efficient clinic flow and treatment cycle coordination

• Oversee facilities, suppliers, IT systems and the electronic patient record, resolving operational issues promptly

Team Leadership

• Recruit, train, supervise and appraise non-clinical staff, managing rotas, absence and performance
• Build a positive, patient-centred culture and strong collaboration between clinical and non-clinical teams
• Patient Experience

• Champion a sensitive, high-quality patient journey, handling complaints and feedback and driving improvements
• Ensure consent, counselling referrals and patient information processes are timely and accurate

Finance & Performance

• Manage budgets, treatment pricing, invoicing and payments, including self-funded, public-funded and insured patients
• Track KPIs such as enquiry conversion, cycle volumes and patient satisfaction, and report to senior leadership

Required Qualifications & Experience

• Proven experience as a Practice Manager or Operations Manager in a fertility, private healthcare or clinical setting
• Strong people management skills with experience leading multi-disciplinary teams
• Commercial awareness with experience of budgets, financial reporting and KPIs
• Excellent communication and organisational skills, with empathy and discretion in a sensitive patient setting
• Confident with practice management or EPR systems and Microsoft Office; a management or healthcare qualification is desirable