Practice Manager

VetStrategy; Montreal; On-site; CAD 60,000 - 90,000; Full time

Job summary

VetStrategy, Canada's largest operator of veterinary hospitals, is seeking a Practice Manager to lead the team and ensure smooth operations. This role involves leadership, financial management, client relations, and strategic initiatives, providing an opportunity to foster a supportive environment for staff and clients alike.

Qualifications

• Minimum 3 years of management experience.
• Experience in healthcare is an asset.

Responsibilities

• Lead and mentor staff, fostering a positive work environment.
• Oversee daily operations ensuring efficiency and quality care.
• Develop and monitor the practice budget.

Skills

Organizational skills

Communication skills

Conflict resolution skills

Client-focused

Critical thinking

Financial skills

Proficiency in IT

Education

Bachelor's degree or college diploma in business administration

Job description

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You were made to save animals, and we take care of the rest. Founded in 2006, VetStrategy is Canada’s largest operator of veterinary hospitals and clinics. The company operates over 340 hospitals and clinics across Canada and employs over 5,500 veterinary professionals. We have experienced significant growth and continue to expand. Our business model involves acquiring ownership in veterinary hospitals and managing these practices, allowing veterinary teams to focus on medicine while benefiting from our management expertise.

About Us

VetStrategy is the leading veterinary network in Canada, offering practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We support our practices nationwide through a proven model. Being part of VetStrategy means joining a growing community committed to healthy animals and satisfied owners.

Job Summary

We are seeking a Practice Manager to lead our team, ensure smooth operations, and provide top-quality care while fostering a supportive environment for staff.

Key Responsibilities

Leadership and Team Management

• Lead and mentor staff, fostering a positive work environment.
• Set expectations, provide feedback, and conduct performance reviews.
• Manage staffing and recruitment.
• Handle job changes in Dayforce.

Operations Management

• Oversee daily operations ensuring efficiency and quality care.
• Implement and maintain SOPs.
• Manage scheduling, inventory, and facility maintenance.
• Communicate policies and coordinate team activities.

Financial Management

• Develop and monitor the practice budget.
• Analyze financial reports and identify cost-saving opportunities.
• Ensure regulatory compliance.

Client Relations

• Build strong client relationships and address concerns promptly.
• Enhance client satisfaction and retention.
• Coordinate communication between clients and veterinarians.

Compliance and Safety

• Ensure adherence to regulations and safety protocols.
• Maintain accurate records and oversee safety measures.
• Prepare for inspections and audits.

Marketing & Community Outreach

• Implement marketing initiatives and engage with the community.
• Promote the practice through events and outreach programs.

Strategic Initiatives

• Develop and execute business plans and strategies.
• Monitor and improve strategic initiatives.

Skills & Qualifications

• Minimum 3 years of management experience.
• Experience in healthcare is an asset.
• Strong organizational, communication, and conflict resolution skills.
• Client-focused with critical thinking and financial skills.
• Proficient in IT and practice management systems.
• Bachelor's degree or college diploma in business administration preferred.

Leadership Behaviours

• We Care: Motivating, resilient.
• We Dare: Results-driven, future-oriented leadership.
• We Share: Humble, act with integrity.

Don’t miss this opportunity to join a fun, dynamic team! VetStrategy is an equal opportunity employer that celebrates diversity and fosters an inclusive environment. Accommodations are available upon request. Please contact [e-mail].