Practice Consultant

BoomerangFX

Mississauga

On-site

CAD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

15 days vacation

Extended health care

Onsite fitness facilities

Team socials

Dental care

Bonus pay

On-site gym

On-site parking

Paid time off

Vision care

Job summary

BoomerangFX in Mississauga is seeking a Practice Consultant to deliver training on our cloud-based clinical practice management software and onboard new clients. You will serve as the primary trainer and point of contact through the implementation, ensuring smooth adoption and high client satisfaction.

The role requires a health sciences or business background, SaaS implementation experience, and 2+ years in a client-facing role.

Qualifications

2+ years in a client-facing/support role.
Experience with CRM tools (HubSpot).
Software implementation experience within a SaaS company.
Willingness to travel within Canada and the United States for workshops.

Responsibilities

Deliver training on our practice management software to new clients and employees.
Act as primary software trainer and onboarding support to your portfolio of clients.
Serve as a single point of customer contact during the implementation ensuring client satisfaction.
Manage client escalations and work cross-functionally to resolve issues.
Train clients through key software learning milestones for effective software usage.
Own client retention by reducing churn and improving adoption.
Review client processes and develop new workflow plans.
Communicate progress updates weekly with client and team.
Learn and communicate product updates across the portfolio.
Hand off to customer success team when clients complete the process.

Skills

Communication skills

Interpersonal skills

Project management

Client-facing experience

Education

Bachelor’s degree in a relevant field

Tools

HubSpot CRM

Job description

Job Description

Role: Practice Consultant

Location: On-site Mississauga, ON (Financial Drive)

Department: Implementation & Client Onboarding

Job Function: SaaS Implementation, Software Training & New Client Support(Medical Aesthetics, Practice Management Software)

Why BoomerangFX?

BoomerangFX was recently recognized by the DeloitteFast 500 program as the 5th fastest growing technology company in Canada and the 50th fastest growing company in North America. We specialize in offering healthcare SaaS solutions offering integrated clinic practice management software, digital marketing and e-learning solutions to the aesthetic medical industry. We serve specialized industry segments spanning dermatology, cosmetic surgery, women’s health, cosmetic vision, dental and hair restoration.

Our company is well-funded by international private equity. We have a market opportunity that is rare in its scale, recession resilient and powered by a strong business model with an impressive leadership team. Trusted by a growing community of healthcare professionals across North America, our product delivers the only cloud-based SaaS solution for private healthcare practices integrating the advanced clinic workflow management tools,electronic medical records (EMR), accounting, data analytic, digital advertising,lead generation and e-learning in a single user-friendly solution – this unique feature-rich practice management solution is supported by advanced Machine Learning and designed to help our clients succeed in the marketplace.

BoomerangFX is expanding rapidly across North America and international markets including Australia, Germany, France, the UKand Latin America with industry-leading technology that is helping to modernize private aesthetic healthcare practices.

Scope of duties

Deliver training on our practice management software to new clients and employees
Act as primary software trainer and on boarding support to your portfolio of clients.
Serve as a single point of customer contact during the implementation ensuring client satisfaction
Manage client escalations and work with cross functionally to resolve client concerns
Train clients through key software learning milestones for effective Software application usage.
Own client retention by proactively reducing churn, increasing customer adoption, and improving overall satisfaction.
Assist in the review of client processes and the development of new workflow plans.
Manage client relationship during the implementation process.
Communicate progress updates weekly or as agreed upon with client and team
Continuously learning and acting as a subject matter expert on product updates, features, and fixes across our product portfolio
Successfully hand off to customer success team when client has successfully completed process.
Perform other duties as needed and directed by leadership

What You Offer:

Bachelor’s degree in a relevant field (health sciences, business, etc.)
Practical experience in a related field (private healthcare sector or medical aesthetics space)
Software implementation, customer success or project management experience within a SaaS company
2+ years of experience in a client facing/support role
Experience with project management software and CRM tools (like HubSpot)
Ability to understand private healthcare operations and workflows
Strong organization and project management skills with attention to detail
Excellent communication skills and interpersonal skills,
Strong technical skills to interact with customers remotely
Willingness to travel within Canada and the United States for workshops

If you are looking to join a dynamic tech company that values creativity, collaboration, and fun, then BoomerangFX is the place for you! Join our team and be part of a company that is not only dominating the tech industry but will provide you the opportunity to work on exciting projects, collaborate with talented colleagues, and make a real impact on growing your career.

Benefits