Post Office Manager

MateCareer; Timmins; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart is seeking a dependable Post Office/Store Associate to organize and deliver full service retail postal services, maximizing revenue and customer satisfaction. You will lead by example, train staff, and ensure adherence to standards while maintaining a strong focus on customer care.

Responsibilities include coaching cashiers, handling parcels, and performing loss prevention tasks, with flexible shifts including nights and weekends.

Qualifications

• Experience in retail and cash handling required.
• Strong verbal and written communication skills.
• Superior interpersonal skills and customer service focus required.
• Ability to work flexible shifts including nights and weekends.
• Ability to train and coach staff where needed.
• Attention to loss prevention and store standards.

Responsibilities

• Lead by example and ensure staff demonstrate core values.
• Assist with hiring interviews and candidate recommendations.
• Ensure cashiers comply with store standards and procedures.
• Provide coaching and training to Post Office staff and monitor performance.

Skills

Planning and decision making

Independent thinking

Retail and cash handling

Interpersonal skills

Verbal and written communication

Time management

Organization and planning

Customer service excellence

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

Summary

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

Duties & Responsibilities

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

Customer Service

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy

Loss Prevention

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

Experience

• Experience with retail and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

Working Conditions

• Ability to work flexible shifts which may include nights and weekends

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’employe

$18.20 - $20.55 / 18,20$ - 20,55$ (per hour / de la heure)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position.

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