Post Office Manager - Contract

Socket.dev; Vaughan; On-site; CAD 26,000 - 30,000; Full time

Benefits offered by this job

Employee discount

Flexible schedules

Online training / Academy

Job summary

Shoppers Drug Mart is seeking a supervisor to organize and deliver full-service retail postal services to customers, maximizing department revenue and satisfaction. You will lead staff, train team members, and ensure cash handling and loss prevention procedures are followed.

The role emphasizes exceptional customer service, professional image, and the ability to work evenings or weekends as needed. Join a local store with national brand support and training opportunities.

Qualifications

• Candidates should demonstrate planning, judgement and decision making.
• Ability to think independently when addressing customer requests.
• Ability to ask the right questions to reach suitable solutions.
• Willingness to act on tasks and goals set by management.

Responsibilities

• Lead by example and ensure staff demonstrate CORE Values.
• Interview and recommend final candidates for hiring.
• Ensure cashiers comply with Store Standards.
• Train employees and provide ongoing coaching.
• Assist with performance reviews of cashier staff with the FSM.
• Provide exceptional customer service beyond expectations.
• Maintain a proper image per Uniform Policy.
• Follow loss prevention procedures and parcel checks.

Skills

Planning

Independent thinking

Decision making

Time management

Interpersonal skills

Customer service

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that Post Office staff demonstrate our CORE Values

• Interviews and recommends final candidates for hiring

• Ensures Post Office cashiers complies with all Store Standards

• Trains employees in job functions and provides on-going coaching and instructions

• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation

• Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION:

• Ensures all loss prevention systems and procedures are performed according to Standards

• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making

• Independent thinking and decision making when dealing with issues related to customer’s requests

• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions

• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Experience with retail and cash handling

• Superior interpersonal skills

• Efficient time management ability

• Strong verbal and written communication skills

• Effective organization and planning skills

• Commitment to providing exceptional customer service

WORKING CONDITIONS:

• Ability to work flexible shifts which may include nights and weekends

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co-workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$19.00 - $22.00 / 19,00$ - 22,00$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.