Porter Supervisor, Full Time

COMPASS GROUP CANADA; Toronto; On-site; CAD 30,000 - 42,000; Part time

Job summary

COMPASS GROUP CANADA is seeking a Porter for events in Toronto. The role involves coordinating room setups, water stations, and staff assignments while ensuring safety and timely completion of tasks. You will work with Conference and Catering Managers and the Operations Supervisor to handle last-minute changes and priorities.

The position requires a secondary school diploma and at least three years of relevant experience. English proficiency is essential; French is a plus.

Qualifications

• Secondary school diploma required.
• At least 3 years of relevant experience.
• Strong communication and customer service skills.

Responsibilities

• Assign porter duties and monitor completion.
• Coordinate with managers on setup priorities and changes.
• Update porter sheets and print summaries for next day.
• Assist with scheduling, track clock-in/out and report absences.
• Maintain safety and station cleanliness, assist with inventories.

Skills

Team leadership

English communication

Customer service

Problem solving

Education

Secondary school diploma

3 years experience in relevant environment

Job description

The hourly wage rate for this position is $26 . Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Essential Duties and Responsibilities

• Assign porter duties, monitor completion and assist with room setups, flips, clearing and water stations according to BEOs.
• Coordinate with the Conference, Borealis & Catering Managers and Operations Supervisor on last-minute changes, setup requirements and priorities; communicate updates promptly.
• Update the porter sheet weekly and whenever event requirements change. Print current event summaries and porter sheets each evening for the following day.
• Assist with weekly scheduling, monitor staff clock-in and clock-out times, and report absences and staffing gaps to management.
• Carry a working radio throughout the shift and ensure all porters do the same. Respond promptly and professionally to requests.
• Check layouts, tables, chairs, water stations and equipment. Ensure furniture is safely secured, prepare setup packages and complete next-day room setups and closing checklists.
• Ensure staff wear required safety shoes while on duty and use appropriate protective gloves for assigned tasks. Follow safe lifting and equipment-handling procedures.
• Maintain room sanitation and disinfection; clear used dishes and keep storage and service areas organized, with exits unobstructed.
• Report equipment or furniture damage, shortages, hazards and incidents promptly. Assist with quarterly equipment, smallware’s and furniture inventories.
• Coach staff, support required training and maintain coaching and incident records. Refer disciplinary matters to management and document actions as directed.
• Promote teamwork, positive morale and courteous guest service. Resolve concerns promptly and communicate professionally with clients and colleagues.
• Follow Compass Group and TD security, health and safety, quality assurance and service policies. Monitor service standards and assigned performance indicators.
• Assist with event service, replenishment and other reasonable duties as assigned.
• Assist the Food & Beverage Supervisor with service and operational tasks when needed and when workload permits.

Core Competencies

• Strong organization, attention to detail and timely completion of tasks in a fast-paced environment.
• Visible floor leadership, clear communication and respectful teamwork.
• Sound judgment, initiative and calm problem-solving during unexpected changes.
• Professional appearance, customer service focus and the ability to work independently.

Physical Demands

Regular standing, walking, reaching and handling of furniture and equipment are required. The role involves regularly lifting and/or moving up to 25 pounds and frequently up to 50 pounds, using safe handling procedures and assistance where needed. Close vision and the ability to adjust focus are required. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential duties.

Work Environment

Work takes place in conferences, events, service and storage areas, with a typically moderate noise level. Duties may involve exposure to wet or humid conditions and temperature changes.

Language Skills

Ability to read, write and communicate effectively in English, follow instructions and interact professionally with guests and colleagues. French or another language is an asset.

Other Qualifications

Education and Experience: Secondary school diploma and a minimum of three years of experience in a relevant environment.

Certificates and Training: Smart Serve certification; HACCP and WHMIS training. Completely required Compass Group training within one month of starting and annually thereafter. Criminal record check required.