Popeyes Louisiana Kitchen South HVTC - Assistant General Manager

El Gaucho Hospitality; Edmonton; On-site; CAD 52,000 - 76,000; Full time

Job summary

El Gaucho Hospitality in Canada is seeking a Restaurant Leader to oversee daily restaurant operations, mentor the team, and ensure guest satisfaction while upholding brand standards and food safety. You will lead staffing, training, and performance, while managing shift execution and driving key metrics.

The ideal candidate has at least 1 year of leadership experience in a restaurant, strong communication, and the ability to coach staff through onboarding platforms like Popeyes Academy.

Qualifications

• Minimum 1 year experience in a restaurant leadership role.
• Valid driver’s license and reliable transportation within 50 KM.
• Ability to lift over 50 pounds.
• Solid knowledge of foodservice and restaurant operations.
• Proven ability to lead, coach, and develop team members.
• Strong problem-solving and communication skills.
• Experience using business reports to drive improvements in sales and performance.
• Capable of balancing multiple projects and priorities efficiently.
• Flexible availability: must meet or exceed 70% of operating hours including Fridays, Saturdays, and two closing shifts per week.

Responsibilities

• Foster a positive, high-performance culture by leading by example and setting clear expectations.
• Oversee and manage all aspects of restaurant operations including staffing, training, food safety, guest service, cleanliness, and sales.
• Lead onboarding and development using the Popeyes Academy platform; ensure 90% completion of modules across team.
• Monitor and drive key metrics: labor, food cost, Guest Experience Metrics targets, and guest satisfaction.
• Ensure team compliance with all hygiene, health, safety, and sanitation standards.
• Coach, mentor, and provide feedback to team members to drive growth.
• Conduct performance check-ins, lead team recognition through Kudos, and support a motivating work environment.
• Stay updated on RBI Canada standards, brand initiatives, and Steritech requirements.
• Act as Manager on Duty (MOD) with full responsibility for shift operations.
• Prepare team member positioning and fair delegation of tasks at shift start.
• Maintain time-of-ticket target under 3 minutes while ensuring product quality.
• Complete HACCP logs, ensure food safety standards are consistently followed, check product quality, and enforce FIFO storage.
• Monitor and coach based on Steritech audit criteria and guest feedback.
• Use and enforce Daily Routine Checklist and ensure checklist compliance by team.
• Handle all HR procedures including breaks, recognition, and open communication.
• Secure the store by ensuring execution of all safety and security protocols.

Skills

Leadership

Team development

Operations management

Food safety knowledge

Communication

Problem solving

Staff coaching

Shift management

Time management

Tools

Popeyes Academy

Job description

Purpose

The purpose of the Restaurant Leader role is to lead daily operations of the restaurant while developing team members, ensuring guest satisfaction, and upholding all brand, food safety, and operational standards. This position combines leadership, training, operations, and team development into one cohesive role that drives the success of the store.

Primary Responsibilities

• ? Foster a positive, high-performance culture by leading by example and setting clear expectations.
• ? Oversee and manage all aspects of restaurant operations including staffing, training, food safety, guest service, cleanliness, and sales.
• ? Lead onboarding and development using the Popeyes Academy platform; ensure 90% completion of modules across team.
• ? Monitor and drive key metrics: labor, food cost, Guest Experience Metrics targets, and guest satisfaction.
• ? Ensure team compliance with all hygiene, health, safety, and sanitation standards.
• ? Coach, mentor, and provide feedback to team members to drive individual and team growth.
• ? Conduct performance check-ins, lead team recognition through Kudos, and support a motivating work environment.
• ? Stay updated on RBI Canada standards, brand initiatives, and Steritech requirements.

Shift Responsibilities

• ? Act as Manager on Duty (MOD) with full responsibility for shift operations.
• ? Ensure execution of CAJUN Hospitality and Lagniappe service excellence.
• ? Prepare team member positioning and fair delegation of tasks at shift start.
• ? Conduct travel path inspections to ensure cleanliness inside and outside the store.
• ? Maintain time-of-ticket target under 3 minutes while ensuring product quality.
• ? Complete HACCP logs, ensure food safety standards are consistently followed, check product quality, and enforce FIFO storage compliance.
• ? Monitor and coach based on Steritech audit criteria and guest feedback.
• ? Use and enforce Daily Routine Checklist and ensure checklist compliance by team.
• ? Handle all HR procedures including breaks, recognition, and open communication.
• ? Secure the store by ensuring execution of all safety and security protocols.

Position Requirements

• ? Minimum 1 year experience in a restaurant leadership role.
• ? Valid driver’s license and reliable transportation within 50 KM.
• ? Ability to lift over 50 pounds.
• ? Solid knowledge of foodservice and restaurant operations.
• ? Proven ability to lead, coach, and develop team members.
• ? Strong problem-solving and communication skills.
• ? Experience using business reports to drive improvements in sales and performance.
• ? Capable of balancing multiple projects and priorities efficiently.
• ? Flexible availability: must meet or exceed 70% of operating hours including Fridays, Saturdays, and two closing shifts per week.