Pool Attendant

Bally's Corporation; Golden Horseshoe; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in casino entertainment seeks enthusiastic hosts to enhance guest experiences at their luxurious pool area. This role involves ensuring guest comfort and safety while providing exceptional service. You will interact with guests, manage towel supplies, and maintain cleanliness in a vibrant, fast-paced environment. Join a dynamic team where your interpersonal skills will shine, and contribute to a memorable experience for every visitor. If you thrive in a lively atmosphere and enjoy engaging with people, this opportunity is perfect for you!

Qualifications

• Ability to work in various weather conditions including heat and humidity.
• Excellent non-verbal communication skills and positive body language.

Responsibilities

• Enhances guest experience by providing exceptional service.
• Ensures pool policies are enforced and maintains a clean facility.

Skills

Interpersonal Skills

Customer Service

Education

High School Diploma or GED

Job description

Description

Why Bally's?

Bally's Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally's owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally's Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

Role:

Serves as hosts to guests visiting the pool ensuring to their comfort and safety.

Responsibilities:

Enhances the guest experience by providing exceptional service.
Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower.
Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
Set up and break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
Straighten the out of place LOUNGE Chairs and set the backs down.
Records the number of pool guests visiting per hour, recording data.
Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
Performs various maintenance duties as directed to maintain a clean and safe facility.
Notifies Management to inclement weather or extenuating circumstances. Notifies management of any Biohazards and or Security issues.
Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
Receives cash bank from cage. Follows cash handling procedures.
Promotes safety awareness to minimize injuries.
Resolves guest issues.
Adheres to department and property policies and procedures.
Performs any other necessary duties instructed by manager.

Qualifications:

High school diploma or GED.
Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.
High energy level.
Excellent non-verbal communication skills - good posture, able to establish eye contact, and positive body language.
Must project a professional and positive image.
Ability to handle and carry out instructions.
Must be able to maintain composure under stress in a fast-paced work environment.
Must be able to stand for long periods of time.
Ability to work a flexible schedule.
Excellent interpersonal skills.
Must be able to communicate clearly and effectively with all Hard Rockers and guests.
Basic reading skills.
Ability to understand and promulgate written memos, instructions, regulations.

Training
All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training
General Employee Safety Training
Hazard Communication
Responsible Gaming Awareness Training
Title 31 Introduction and Overview
Title 31 SAR Incident Reporting Awareness Training*
Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often
Standing C Extreme Cold C
Walking C Extreme Heat C
Sitting R Temperature Changes C
Lifting C Wet C
Carrying C Humid C
Pushing C Noise C
Pulling C Vibration R
Climbing R Hazards C
Balancing C Atmospheric Conditions C
Stooping O Cigarette Smoke c
Kneeling O
Crouching O
Crawling R
Reaching O
Handling O
Grasping O
Feeling O
Talking C
Hearing C
Repetitive Motions C
Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort
_____ Light work
__X__ Medium work
_____ Heavy work
_____ Very heavy work

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

Qualifications

Skills

Interpersonal Skills (preferred)

Customer Service (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.