Policy Services Manager: Lead Operations & People

Canada Life; Winnipeg; On-site; CAD 103,000 - 144,000; Full time

Job summary

Canada Life in Winnipeg is seeking a Manager, Policy Services to lead teams responsible for the administration and maintenance of employer-sponsored benefit plans. Reporting to the Director, Policy Services, you will manage people, operations and results, balancing customer needs with risk and budget considerations while building leadership capability.

You will drive service excellence, improve processes, and collaborate across Workplace Benefits and partner teams.

Qualifications

• Significant leadership experience, typically 8-10 years in a customer-focused operational environment.
• Experience coaching leaders, developing employees and managing team performance.
• Ability to lead through change while maintaining service and employee engagement.
• Sound judgment and the ability to assess risks, understand impacts and make decisions.
• Experience using service, quality, productivity and financial information to manage operations.
• Strong relationship-building skills and the ability to work across different teams and business areas.
• Clear written and verbal communication skills.
• Ability to manage competing priorities in a changing environment.
• A university degree in business, commerce, leadership or a related field, or an equivalent combination of education and relevant experience.
• Proficiency with Excel, PowerPoint, Outlook, Teams and Word, including the ability to use data and reporting to support business decisions.

Responsibilities

• Lead and develop people by coaching leaders, setting expectations and enabling skill growth.
• Manage operations including group installations, plan administration and related services.
• Use performance data to identify issues, set priorities and improve results.
• Balance customer needs, employee considerations and risks in decision making.
• Manage departmental expenses and contribute to budget planning and monitoring.
• Improve customer outcomes by resolving issues and delivering coordinated solutions with partners across Policy Services.

Skills

Leadership

People development

Change management

Decision making

Data-driven decisions

Communication

Prioritization

Bilingual English/French

Education

University degree in business/commerce/leadership or related field

Tools

Excel

PowerPoint

Outlook

Teams

Word

Job description

Canada Life in Winnipeg is seeking a Manager, Policy Services to lead teams responsible for the administration and maintenance of employer-sponsored benefit plans. Reporting to the Director, Policy Services, you will manage people, operations and results, balancing customer needs with risk and budget considerations while building leadership capability.

You will drive service excellence, improve processes, and collaborate across Workplace Benefits and partner teams.