POLICE DISPATCHER TRAINEE

Employment and Social Development Canada; Dartmouth; On-site; CAD 66,000 - 80,000; Full time

Job summary

Employment and Social Development Canada is seeking a Telecommunications Operator Trainee in Dartmouth, NS to respond to Police and Emergency 911 calls and dispatch RCMP and other responders. The role demands multitasking across several screens, constant vigilance, and strict adherence to security and training requirements.

The position requires a secondary school diploma or approved alternatives, the ability to type 40 wpm, and strong communication skills to manage high-stress situations.

Qualifications

• A secondary school diploma, or employer-approved alternatives.
• Ability to type 40 words per minute with minimal errors.
• Strong communication and multitasking skills essential for high-stress dispatch.

Responsibilities

• Respond to Police and Emergency 911 calls for service and dispatch responders to incidents.
• Maintain focus while working across multiple screens and programs in a high-pressure environment.
• Adhere to security and medical evaluation requirements and participate in required training and evaluations.

Skills

Typing 40 wpm

Multi-tasking

Communication

Stress management

Education

Secondary school diploma

Job description

Selection process number 26-RCM-EA-X-H-DART-OCCTRAINEE-150721

Location Dartmouth(Nova Scotia)

Salary $65,714 to $79,953

Level PO-TCO-01-LSTO-01

Who can apply Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Work environment A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful “life or death” situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.

Intent of the process The intent of the process is to establish a pool of qualified applicants for the training program. Upon initial appointment as a 9-1-1 Police Dispatcher (Telecommunications Operator Trainee), continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages Persons with a priority entitlement may self-refer if interested in the PO-TCO-01/LES-TO-01 position and will be considered in priority to all other applicants.1) You are required to complete screening questions that clearly demonstrate how you meet the essential criteria of education, experience and any asset education and asset experience if applicable. Your response must include HOW (concrete examples), WHEN (dates) and WHERE (location of work) you meet the essential criteria required. It is your responsibility to provide complete and appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.2) The screening board cannot make any assumptions about your experience and will not contact candidates for additional or potentially missing information. TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION. As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide (OHEG), and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

Conditions of employment

Reliability Status security clearance -

• Security clearance – RCMP Enhanced reliability status
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete. To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled “To apply as a police officer, you must not have”, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

OPERATIONAL REQUIREMENTS

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching

You need (essential for the job)

Your application must clearly explain how you meet the following

__________________

EDUCATION

__________________

A secondary school diploma, or employer-approved alternatives (See NOTE) NOTE: The employer approved alternatives to a secondary school diploma are:

• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.* Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

__________________

ABILITY TO

• Effectively communicate – oral and written
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate** Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application. NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/.

Language requirements (essential for the job)

Applied / assessed at a later date

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.