Poker Houseman

River Cree Resort & Casino; Alberta; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive wage and excellent benefits

Shuttle service from West Edmonton

Circle of Service program rewards

Job summary

River Cree Resort & Casino in Alberta is looking for a Poker Houseman to oversee poker operations and ensure excellent customer service. You will manage poker related events, schedule staff, and monitor for cheating while promoting a positive gaming environment. The ideal candidate should have 2-3 years in the casino industry and a strong knowledge of poker. The role demands adaptability, leadership, and the ability to work in high-stress settings, including nights and weekends.

Qualifications

• 2-3 years in the casino/poker industry.
• Minimum 1-2 years demonstrated experience as a poker dealer.
• Able to work in high stress environments.
• Has the ability to gain an AGLC Gaming Workers License.

Responsibilities

• Ensure superior customer service is provided.
• Responsible for poker tournament events.
• Monitor for signs of cheating at play.
• Coordinate player table and seat placement.

Skills

Interpersonal skills

Leadership

Problem solving

Customer service

Knowledge about poker

Job description

Overview

A structured Poker Houseman role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Poker Houseman is to supervise the day‑to‑day operation and effectiveness of the poker department, ensuring outstanding customer service and that policy and procedure are followed. Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department, is responsible for the day‑to‑day poker related events in relation to business development, coaches others on the game, policies, procedures, and how to monitor cheating at play and advantage play, and coordinates player table & seat placement and player scheduling.

Responsibilities

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers’ needs and wants are
• Encourage mutual accountability in service and inspiring others
• Responsible for ensuring the successful operation of poker tournament events and poker related events.
• Scheduling, Payroll, Disciplinary actions, training and mentoring staff
• Monitors for signs of cheating at play and advantage play.
• Coaches associates for increased effectiveness.
• Coordinates and delivers training.
• Coordinates player table & seat placement and player scheduling using scheduling boards and the public announcement system.
• Look out for the safety of yourself, co‑workers and follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 2-3 years in the casino/poker industry.
• Minimum 1-2 years demonstrated experience as a poker dealer.
• Interpersonal skills – able to work well with internal and external guests.
• Adaptability to change – able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines.
• Leadership – able to lead people at different levels to reach department objectives.
• Problem solving – can decipher changes that need to be made to move the department/organization to its desired goals.
• Certification completed in‑house.
• Able to work in high stress environments (work load, dissatisfied guests, etc.).
• Experience with slot machines procedures and maintenance.
• Has experience in customer service and leadership.
• Has an abundant amount of knowledge about poker and a passion for the game.
• Has the ability to gain an AGLC Gaming Workers License.

Schedule

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

Benefits

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.