One of our Provincial Government clients is looking for a Change Manager for a 12-month contract to lead the development and delivery of change strategies, workplans, and communications associated with each project-level change, aligned with the overall portfolio of changes underway.
The PMO Change Manager is responsible for change management planning, implementation, and support on IT strategic projects as assigned by the PMO. The Change Manager will collaborate with project teams and business stakeholders to manage change, integrate it into project delivery, and actively plan, schedule, and deliver change according to the project scope, schedule, and approved project deliverables.
Roles and Responsibilities
- Lead the development and delivery of change strategies, workplans, and communications for each project-level change, aligned with the overall change portfolio.
- Manage, develop, and deliver organizational change management activities including stakeholder assessments, leadership alignment, change impact assessments, change risk assessments, change gap analysis, and survey strategies.
- Advise, guide, and coach business and project leaders to ensure change is supported, led, and promoted effectively.
- Drive adoption and proficiency in transformation projects by applying structured change management methodologies and industry best practices.
- Manage engagement planning processes and facilitate stakeholder engagement sessions and workshops, ensuring confidentiality of sensitive information.
- Support continuous improvement and learning by incorporating experiences and lessons learned.
- Collaborate with the Project Manager to ensure all change management activities are integrated within the overall project plan.
- Lead and facilitate change management and communication plan logistics, including meetings and activities with project teams and stakeholders related to business process changes.
- Throughout the project, conduct stakeholder assessments, enable leadership alignment, establish business readiness, and ensure stakeholder adoption of changes resulting from project outputs.
- Conduct end-user training needs assessments and develop training materials.
- Develop, monitor, and report on short-term and long-term change management goals and KPIs.
- Assess change readiness and develop support plans to enhance stakeholder engagement and adoption.
Qualifications and Skills
- A minimum of 5 years of hands-on experience in planning, implementing, and delivering people-focused change initiatives within organizations.
- Experience with Change Management methodologies (e.g., Prosci or similar).
- Experience working as part of a project team and collaborating with project managers.
- Strong facilitation skills for small and large groups, virtual and in-person.
- Highly developed interpersonal skills and experience working effectively across all organizational levels, from executive leadership to front-line staff.
- Ability to adapt change management methods to align with specific products and projects.
- Experience with utilities and/or the public sector is preferred.
- Post-secondary diploma or degree in Information Technology, Business Administration, Engineering, or a related field.
- Certified Change Management Professional (CCMP) credential from ACMP or a similar recognized industry credential.