Plumbing Service Technician

Total Plumbing & Heating Ltd; Edmonton; On-site; CAD 55,000 - 76,000; Full time

Benefits offered by this job

Health and dental benefits

Company service vehicle and fuel card

Company-provided tools and technology

Overtime and on-call opportunities

Training and professional development

Job summary

Total Plumbing & Heating Ltd is seeking an experienced Service Plumber to join our Edmonton, AB team. This role focuses on diagnosing, repairing and maintaining residential and commercial plumbing and mechanical systems, including hydronic heating and geothermal setups.

You will work independently in customers' homes and facilities, while supported by Total's service coordination and leadership teams. Local travel in Edmonton area is required.

Qualifications

• Journeyperson Plumber certification preferred or will train.
• Proven plumbing service and troubleshooting experience.
• Strong communication and customer-service skills.

Responsibilities

• Diagnose, service and repair residential and commercial plumbing systems.
• Troubleshoot and service hydronic heating, boiler, glycol and geothermal systems.
• Perform plumbing service and preventative maintenance for wineries and other commercial facilities.
• Identify the cause of system issues and determine appropriate repair solutions.
• Explain findings, repair options and recommendations clearly to customers.
• Prepare accurate job notes, estimates, invoices and material lists.
• Coordinate with dispatch, customers, supervisors and Total's service team.

Skills

Customer service

Diagnostics

Problem solving

Communication

Independent work

Education

Journeyperson Plumber certification

Job description

We're looking for an experienced Service Plumber to join our Edmonton, AB team.

This is a service-focused role for a plumber who can confidently diagnose problems, determine the appropriate repair, communicate options clearly to customers and take ownership of each job from start to finish.

This role will involve a mix of residential and commercial service work, including plumbing systems as well as specialized mechanical systems such as hydronic heating, boilers, glycol systems and geothermal systems. Experience servicing wineries and other specialized commercial facilities would be a strong asset.

You'll work independently in customers' homes and commercial facilities while being supported by Total's service coordination, operations and leadership teams.

What You'll Do

• Diagnose, service and repair residential and commercial plumbing systems
• Troubleshoot and service hydronic heating, boiler, glycol and geothermal systems
• Perform plumbing service and preventative maintenance for wineries and other commercial facilities
• Identify the cause of system issues and determine appropriate repair solutions
• Explain findings, repair options and recommendations clearly to customers
• Prepare accurate job notes, estimates, invoices and material lists
• Identify additional repairs and preventative maintenance opportunities
• Install, service, repair and maintain applicable plumbing and mechanical systems
• Read and interpret applicable drawings, specifications, manuals and work orders
• Complete work in accordance with applicable codes, regulations and Total standards
• Maintain accurate job documentation and required paperwork
• Communicate job progress, deficiencies, additional work and concerns
• Coordinate with dispatch, customers, supervisors, other trades and Total's service team as applicable
• Maintain company tools, equipment, service vehicles and work areas
• Follow company safety policies and procedures
• Participate in the on-call rotation as required
• Represent Total professionally with customers, contractors and other trades
• Support and contribute to the overall success of the team

What We're Looking For

• Journeyperson Plumber certification ( an asset will train)
• Valid Alberta driver's licence with a clean driving record
• Proven plumbing service and troubleshooting experience
• Strong diagnostic and problem-solving skills
• Experience working independently in customers' homes and commercial facilities
• Knowledge of applicable plumbing codes, regulations and safe work practices
• Strong customer-service and professional communication skills
• Ability to work independently and take ownership of assigned service calls
• Ability to work effectively as part of a team
• Organized and accountable for assigned work
• Comfortable using mobile applications for job documentation
• Commitment to safe work practices
• Willingness to continue learning and developing technical skills
• Ability to meet the physical requirements of the position

Experience That Would Be an Asset

Experience with any of the following is considered an asset:

• Boilers and hydronic heating systems
• Glycol systems
• Geothermal systems
• Wineries and specialized commercial facilities
• Commercial plumbing and mechanical systems
• Preventative maintenance and service programs
• Gas systems and gas certification
• Mobile service and job documentation applications

What Success Looks Like

At Total, success isn't just getting the job done. We expect our people to:

• Produce safe, high-quality work
• Accurately diagnose problems and provide effective solutions
• Take ownership of service calls from start to finish
• Meet reasonable productivity expectations
• Communicate problems before they become bigger problems
• Clearly explain findings and recommendations to customers
• Complete documentation accurately and on time
• Identify appropriate repair and preventative maintenance opportunities
• Work effectively with the rest of the team
• Continue developing their technical skills
• Treat customers, teammates and partners professionally
• Demonstrate our Core Values in how they work every day

What Total Offers

• $40–$55 per hour, based on qualifications and experience
• Health and dental benefits
• Company service vehicle and fuel card
• Company-provided tools and technology
• Overtime and on-call opportunities
• Training and professional development
• Consistent work across residential, commercial and specialized systems
• Opportunities for advancement and increased responsibility
• Exposure to a variety of plumbing, hydronic and specialized mechanical systems
• Support from an established operations and leadership team
• The opportunity to build a long-term career with a growing company

Schedule: Full-Time

Hours:

Regular service hours with overtime opportunities as required

On-Call Rotation:

Participation required as scheduled

Travel:

Local travel throughout the Edmonton service area and surrounding communities as required

Company Vehicle:

Company service vehicle and fuel card provided

Primary Work Area:

Edmonton, AB and surrounding service area

This is a field-based trade position. Work environments may include residential homes, commercial buildings, mechanical rooms, wineries, customer facilities and outdoor environments depending on the service call.Total Plumbing & Heating is a growing mechanical contractor providing plumbing, HVAC, hydronic, commercial and service solutions across Alberta and British Columbia.

Built by Total

Our company is built by the people doing the work every day. From apprentices developing their trade to experienced journeymen leading in the field, we invest in people who take pride in their work, want to get better and understand that their contribution matters.

Backed by Total

You do the work, and we make sure you're backed by a team that helps you succeed. Our field teams are supported by operations, project management, service coordination, leadership, systems, training and the resources needed to get the job done properly.

Trusted by Total

Our reputation is built on doing what we say we're going to do. Customers, contractors, communities and teammates trust us to show up, communicate, solve problems and stand behind our work. Every person at Total plays a part in earning that trust.

Our Core Values

Collaboration | Leadership | Excellence | Accountability & Responsibility | Relationships

These aren't just words on a wall. They guide how we work, how we treat each other, how we serve our customers and how we make decisions.

Compensation is determined based on certification, relevant service experience, technical capability and the requirements of the position.