Experienced Service Plumber

Total Plumbing & Heating Ltd; Kelowna; On-site; CAD 55,000 - 69,000; Full time

Benefits offered by this job

Competitive pay

Health and dental benefits

Company service vehicle

Tools provided

OT and on-call opportunities

Training and development

Career advancement

Long-term career with growing company

Job summary

Total Plumbing & Heating Ltd in Kelowna, BC is seeking a Journeyperson Service Plumber to diagnose, repair and service residential and commercial plumbing systems. You will work independently at customers' sites, communicate clearly, and take ownership of each job from start to finish.

You will troubleshoot hydronic heating, boilers, glycol and geothermal systems, assist wineries and commercial facilities, and maintain accurate documentation while upholding Total's safety standards.

Qualifications

• Journeyperson Plumber certification is required.
• Proven plumbing service and troubleshooting experience.
• Strong communication and customer-service skills.
• Ability to work independently in homes and commercial facilities.

Responsibilities

• Diagnose, service and repair residential and commercial plumbing systems.
• Troubleshoot hydronic heating, boilers, glycol and geothermal systems.
• Perform plumbing service and maintenance for wineries and commercial facilities.
• Explain findings and recommendations to customers clearly.
• Prepare accurate job notes, estimates, invoices and material lists.
• Coordinate with dispatch and customers; maintain documentation and safety practices.

Skills

Diagnostic skills

Troubleshooting

Communication

Customer service

Independent work

Education

Journeyperson Plumber certification

Tools

Mobile job documentation apps

Job description

Built by Total

Total Plumbing & Heating is a growing mechanical contractor providing plumbing, HVAC, hydronic, commercial and service solutions across Alberta and British Columbia.

We're building a company where great people have the support, opportunity and accountability to do great work, build their careers and be part of something that's growing.

Backed by Total

You do the work, and we make sure you're backed by a team that helps you succeed. Our field teams are supported by operations, project management, service coordination, leadership, systems, training and the resources needed to get the job done properly.

Trusted by Total

Our reputation is built on doing what we say we're going to do. Customers, contractors, communities and teammates trust us to show up, communicate, solve problems and stand behind our work. Every person at Total plays a part in earning that trust.

Our Core Values

Collaboration | Leadership | Excellence | Accountability & Responsibility | Relationships

These aren't just words on a wall. They guide how we work, how we treat each other, how we serve our customers and how we make decisions.

The Opportunity

We're looking for an experienced Journeyperson Service Plumber to join our Kelowna, BC team.

This is a service-focused role for a plumber who can confidently diagnose problems, complete repairs, communicate clearly with customers, and take ownership of each job from start to finish.

This role will focus on residential and commercial service work and will involve diagnosing, servicing and repairing plumbing systems, as well as troubleshooting specialized mechanical systems including hydronic heating, boilers, glycol and geothermal systems. Service work may also include wineries and other commercial facilities.

You'll work independently in customers' homes and commercial facilities while taking responsibility for diagnosing issues, completing quality repairs, documenting your work and communicating recommendations to customers.

What You'll Do

• Diagnose, service and repair residential and commercial plumbing systems
• Troubleshoot hydronic heating, boiler, glycol and geothermal systems
• Perform plumbing service and maintenance for wineries and other commercial facilities
• Explain findings, repair options and recommendations clearly to customers
• Prepare accurate job notes, estimates, invoices and material lists
• Identify additional repairs and preventative maintenance opportunities
• Install, service, repair and maintain applicable plumbing and mechanical systems
• Read and interpret applicable drawings, specifications, manuals and work orders
• Troubleshoot and identify issues appropriate to your experience and certification level
• Complete work in accordance with applicable codes, regulations and Total standards
• Maintain accurate job documentation and required paperwork
• Communicate job progress, deficiencies, additional work and concerns
• Coordinate with dispatch, customers, supervisors and other trades as applicable
• Maintain company tools, equipment, service vehicles and work areas
• Follow company safety policies and procedures
• Participate in the on-call rotation as required
• Represent Total professionally with customers, contractors and other trades
• Support and contribute to the overall success of the team

What We're Looking For

• Journeyperson Plumber certification
• Valid BC driver's licence with a clean driving record
• Proven plumbing service and troubleshooting experience
• Strong diagnostic and problem-solving skills
• Experience working independently in customers' homes and commercial facilities
• Knowledge of applicable plumbing codes, regulations and safe work practices
• Strong professional communication and customer-service skills
• Comfortable using mobile applications for job documentation
• Ability to work independently and take ownership of assigned service calls
• Ability to work effectively as part of a team
• Organized and accountable for assigned work
• Commitment to safe work practices
• Willingness to continue learning and developing technical skills
• Ability to meet the physical requirements of the position

Experience That Would Be an Asset

Experience with any of the following is considered an asset:

• Boilers and hydronic heating systems
• Glycol systems
• Geothermal systems
• Wineries and specialized commercial facilities
• Commercial plumbing and mechanical systems
• Gas systems and gas certification
• Preventative maintenance and service programs
• Mobile service and job documentation applications

What Success Looks Like

At Total, success isn't just getting the job done. We expect our people to:

• Produce safe, high-quality work
• Take ownership of their responsibilities and service calls
• Accurately diagnose problems and provide effective repair solutions
• Meet reasonable productivity expectations
• Communicate problems before they become bigger problems
• Complete documentation accurately and on time
• Clearly explain findings, repair options and recommendations to customers
• Identify appropriate repair and preventative maintenance opportunities
• Work effectively with the rest of the team
• Continue developing their technical skills
• Treat customers, teammates and partners professionally
• Help develop less experienced team members when appropriate
• Demonstrate our Core Values in how they work every day

What Total Offers

• Competitive compensation based on experience and qualifications
• $40-$50 per hour
• Health and dental benefits
• Company service vehicle and fuel card
• Company-provided tools and technology
• Overtime and on-call opportunities
• Training and professional development
• Consistent work with residential, commercial and specialized systems
• Opportunities for advancement and increased responsibility
• Exposure to a variety of plumbing, hydronic and specialized mechanical systems
• Support from an established operations and leadership team
• The opportunity to build a long-term career with a growing company

Schedule: Full-Time

Hours: Regular service hours with overtime opportunities as required

On-Call Rotation: Participation required as scheduled

Travel: Local travel throughout the Kelowna service area and surrounding communities as required

Company Vehicle: Company service vehicle and fuel card provided

Primary Work Area: Kelowna, BC and surrounding service area

This is a field-based trade position. Work environments may include residential homes, commercial buildings, mechanical rooms, wineries, customer facilities and outdoor environments depending on the role.

Compensation is determined based on certification, relevant service experience, technical capability and the requirements of the position.

Built by Total. Backed by Total. Trusted by Total.