PlayWise Advisor

Red Shores Racetrack & Casino; Charlottetown; On-site; CAD 42,000 - 54,000; Full time

Job summary

Red Shores Racetrack & Casino in Charlottetown and Summerside seeks a PlayWise Advisor to educate guests and staff on healthy gambling practices and support a positive guest experience. You will help develop programs, handle confidential information, and collaborate with the team to promote responsible play.

Responsibilities include coordinating initiatives, educating employees and guests, and supporting self-exclusion and related processes. Evening and weekend shifts required.

Qualifications

• Strong organizational, time management and communication skills (verbal & written).
• Strong working knowledge of Microsoft Office products.
• Experience with public-facing roles and customer service.
• Background in human services is an asset.
• Solid understanding of mental health and addiction-related matters.
• Experience handling confidential information and confidentiality awareness.
• Ability to work with various stakeholders, guests and employees.
• Bilingualism is an asset.

Responsibilities

• Coordinator: develop and execute healthy play projects and advance PlayWise strategy.
• Educator: create and deliver employee and guest education on PlayWise and healthy play.
• Support Services: provide short-term guest support and manage self-exclusion processes.

Skills

Organizational skills

Office software

Customer service

Human services background

Mental health awareness

Confidentiality

Stakeholder collaboration

Bilingualism

Job description

The Opportunity

PlayWise is Red Shores responsible gambling brand which is core to the company in promoting a healthy, safe, and fun guest experience.

The PlayWise Advisor plays a role in creating a culture that promotes healthy and sustainable gambling play amongst Atlantic Canadians and guests to the Red Shores Racetrack and Casino. They are a business professional with experience working with the public; coordinating and developing programs, dealing with sensitive and confidential information, have excellent organizational and communication skills and thinks creatively.

As one of Red Shore’s PlayWise Advisors, you will play an important role in educating guests and employees on gambling related topics, working with the business to create a positive guest experience, and offer support to those who have questions about their gambling behavior.

The PlayWise Advisor is required to work shifts in both Charlottetown and Summerside, as well as some evenings and weekends.

Responsibilities

1. Coordinator

• The development and execution of healthy play projects, initiatives, and advancement of the PlayWise Strategy and business plan.
• Rewards and recognition of fellow Red Shores employees.
• Tracking and reporting of all employee and guest interactions.

2. Educator

• The development, execution and evaluation of all employee and player events, including the briefing of the PlayWise team.
• Daily education and awareness opportunities with guests and employees on, PlayWise, how the games work, healthy play habits, etc.
• Development of educational content for employees and guests, such as the employee bulletin board, employee newsletter and public screen.

3. Support Services

• Short-term support for guests who have questions or concerns about their play.
• Referrals and education on local community resources.
• Take part in Self-Exclusion and Reinstatement program/process.
• The point of contact for all reinstatement requests, including contacting the player and setting up meeting time.

Qualifications

• Strong organizational, time management and communication skills. (Both verbal & written).
• Strong working knowledge of Microsoft Office Products.
• Experience working with the public and offering top notch customer service.
• A background in Human Service Field is an asset.
• A solid understanding of Mental Health, addiction related matters.
• Experience handling confidential information and possess a solid understanding of the importance in maintaining confidentiality.
• Ability to work closely and professionally with various stakeholders, guests, and employees.
• Bilingualism is an asset.

Tagged as: 41406

Languages:

• English