Players Club Host (Part-time) - Port Perry

Great Canadian Entertainment; Port Perry; On-site; CAD 32,000 - 42,000; Part time

Job summary

Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host to deliver exceptional customer service and support enrolment in the Rapid Rewards program. You will manage customer information, issue players cards, verify identifications, and promote the casino’s facilities and promotions.

The role requires strong communication skills, proficiency with KCMS and Microsoft Office, and a willingness to work flexible hours including evenings and weekends.

Qualifications

• Completion of High School Diploma.
• Must be proficient in Microsoft Excel, Word and KCMS operating system.
• Minimum 2 years of customer service experience.
• Minimum 1 year of cash handling experience.
• Experience with Scratch tickets and Nevada sales.
• Experience with public speaking and managing inventory levels preferred.
• Strong computer skills including accurate data entry and multi-screen navigation.

Responsibilities

• Provide exceptional customer service to patrons at all times.
• Promote and explain the Rapid Rewards Program to customers and enroll them.
• Collect customer information and issue players cards.
• Verify identifications and explain points redemptions for cash back, meals or merchandise.
• Issue transaction vouchers for bonus points redemptions.
• Provide information on the casino facilities and amenities.
• Circulate through the casino to engage with customers and gather feedback.
• Assist with promotions, events, and merchandise sales.
• Assist with inventory handling and movement as required.
• Maintain professional appearance and work environment at all times.

Skills

Customer service

Cash handling

Excel

Word

KCMS

Data entry

Public speaking

Inventory management

Typing speed

Physical stamina

Education

High School Diploma

Tools

KCMS operating system

Job description

Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host!

Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answer all patrons’ inquiries in a professional and friendly manner.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

• Excellent internal and external customer service skills are required to be displayed at all times
• Provide and promote superior customer service
• Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
• Obtain customer’s personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
• Verify customer’s identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
• Issue transaction vouchers for bonus points redemptions as per the KCMS database
• Provide customers with information on the Great Blue Heron Casino facilities and amenities
• Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers
• Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
• Take photos of Jackpot winners and complete the Photo Release Form
• Ensure information displays and brochures are on the counter within customer’s view
• Assist with promotions, giveaways and special events as required
• Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
• Provide sales of merchandise and various other types of products
• Assist with moving, lifting and accurately verifying inventory level
• Perform other duties as assigned

Successful applicants will demonstrate the following qualifications:

• Completion of High School Diploma
• Must be proficient in Microsoft Excel, Word and KCMS operating system
• Minimum 2 years of customer service experience
• Minimum 1 year of cash handling experience
• Experience with Scratch tickets and Nevada sales
• Experience with public speaking and managing inventory levels preferred
• Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
• Ability to type a minimum of 35 words per minute
• Ability to lift up to 50 lbs occasionally and stand for a full shift
• Must be outgoing, well-mannered, friendly and display professional image at all times
• Ability to work independently under pressure in a fast paced work environment
• Ability to prioritize and possess excellent time management and organizational skills
• Able to maintain a positive working relationship with fellow employees and management as part of a team
• Effective oral and written communication skills in English
• Ability to follow and comply with company and departmental policies and procedures
• Excellent customer service skills to maintain good rapport with customers and employees
• Ability to perform tasks and duties effectively and safely within prescribed time limits
• The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Artificial intelligence may be used to select applicants in our processes. All hiring decisions are made by humans.