Platform Support Specialist - File Transfer Services

Moneris Solutions Corp.; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Platform Support Specialist to enhance their Managed File Transfer solutions. In this pivotal role, you will oversee the technical operations of MFT platforms, ensuring seamless file transfers and providing 24/7 support. Your expertise will drive the resolution of complex technical issues while collaborating with various teams. This position offers a chance to engage in meaningful projects that enhance operational efficiency and improve disaster recovery procedures. Join a dynamic team that values innovation and collaboration, and contribute to the success of a leading provider in payment solutions.

Benefits

Comprehensive Total Rewards Program

RRSP matching & defined contribution pension plan

Unlimited access to Coursera

Employee Assistance Program

Paid year-end closure

Diversity, Equity and Inclusion initiatives

Qualifications

• 5+ years of experience supporting and managing in-house-built and vendor applications.
• Proficiency in multiple scripting languages and basic operation of Linux and Windows.

Responsibilities

• Provide 24x7 production support and investigate production issues.
• Lead infrastructure support teams to resolve complex issues.

Skills

Managed File Transfer solutions

Linux operating system

Windows operating system

Scripting languages (Shell, PowerShell, Python)

TCP/IP networking

Application and system monitoring tools

Education

Degree or diploma in information technology

Equivalent work experience

Tools

FORTRA GoAnywhere MFT

IBM B2B Integrator/File Gateway

Axway Managed File Transfer

Job description

Platform Support Specialist - File Transfer Services page is loaded

Platform Support Specialist - File Transfer Services

Apply locations Toronto time type Full time posted on Posted 28 Days Ago job requisition id JR104863

Your Moneris Career - The Opportunity

The position is responsible for building, developing, and supporting Managed File Transfer solutions. As a senior member of the team responsible for Managed File transfers (MFT) technical operations, you will oversee Moneris MFT platforms responsible for all inbound and outbound file transfers. This includes participation in 24/7 technical and business support, and investigation and remediation of technical platform issues in collaboration with incident management, software development, and other technology teams.

Location: You will be based in our Toronto office and will work in a hybrid model.

Reporting Relationship: You will report to Manager, Platform Support, Data Platforms, and Services.

Your Moneris Career - What you'll do

• Provide both active and on-call 24x7 production support.

• Investigate production issues managing through to resolution independently and in collaboration with incident management teams. Manage routine and complex issues with limited or no support, escalating to senior resources or manager only when needed.

• Lead infrastructure and other application support teams to diagnose, troubleshoot, and resolve complex support issues beyond the immediate application code and server infrastructure.

• Solve immediate MFT application problems through configuration changes, data modification, server commands, or other methods. Complete a variety of documented and ad-hoc solution options independently. For more complex application issues, help identify code problems and assist developers in resolution.

• Schedule and complete MFT platform implementations including code deployments, configuration, and scripting/execution tasks. Work with change management, platform management, and the development teams to manage impacts and communication. Perform deployments of all complexities.

• Install, test, and deploy application server software and related components to support platform evolution and application changes. Lead projects to perform infrastructure (including application certificates) and application server software upgrades/patching to keep currency up.

• Create and install scripts, support programs, monitoring utilities, and other auxiliary software to monitor or improve the operations of application software.

• Implement disaster recovery procedures. Identify opportunities to improve procedures and reduce potential for downtime. Create process and troubleshooting documentation in the support knowledge base, including disaster recovery plans.

Your Moneris Career - What you bring

• Degree or diploma in information technology, system administration, information systems management, or similar disciplines and equivalent work experience.

• Minimum of 5 years of experience supporting and managing both in-house-built and vendor applications.

• Minimum of 3 years of experience in enterprise Managed File Transfer solutions such as FORTRA GoAnywhere MFT, IBM B2B Integrator/File Gateway, Axway Managed File Transfer.

• Proficiency in basic operation of Linux and Windows operating systems through education, certifications, and work experience.

• Basic knowledge of TCP/IP networking and network infrastructure components. Knowledge of SCP/SFTP/HTTPS and NDM protocols.

• Proficiency in multiple scripting languages, including Shell script, PowerShell, Python, or others.

• Experience with application and system monitoring tools, including building of custom modules and adapters.

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

#LI-Hybrid

Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.

About Us

Moneris is Canada’s largest provider of innovative solutions for mobile, online, and in-store payments, processing more than one in three transactions. Serving businesses of every size and industry, Moneris offers hardware, software and solutions to help transform the way businesses grow and operate, in payments and beyond.

At Moneris, we’re a team dedicated to making an impact, creating growth opportunities, and making connections with our customers and each other. When we work together, we learn from each other to become better problem solvers, better co-workers, and better people. It is through collaboration that we can continue innovating to best meet the needs of Canadian business owners.