Production Support Specialist (Unix)

HCLTech; Toronto; On-site; CAD 90,000 - 100,000; Full time

Job summary

HCLTech is seeking a mid-senior level Production Support for Unix in Toronto. The candidate will handle incident management, support banking applications, and demonstrate strong analytical and team collaboration abilities. This full-time role offers a competitive salary in the dynamic IT services sector.

Qualifications

• Good experience in Service Now ticketing tool.
• Deep understanding of Unix and Cloud PAAS.
• Experience in a support environment.

Responsibilities

• Manage incidents, SRs, and Problem Tickets.
• Write complex SQL queries.
• Understand ticket priorities and manage client communications.

Skills

Unix

SQL

AWS Basics

ITIL

Analytical skills

Tools

Service Now

Splunk

Dynatrace

Grafana

Job description

This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90,000.00 / yr - CA$100,000.00 / yr

Job Description :

Job Title : Production Support (Unix)

Job location : 3 days in a week in Canada, Toronto

Qualifications

Mandatory Skills : Unix, SQL, AWS Basics, ITIL | TEX 10+, REX 8

• Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
• Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change / Problem Management Process.
• Good experience in DB Queries – Be able to write queries including fair complexity.
• Good experience in support environment – Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.
• Having exposure in support banking application.
• Having exposure to AWS.
• Having exposure in monitoring tools like Splunk, Dynatrace.
• Having additional knowledge on Grafana.
• Good analytical skills and team member skills.

About Us :

HCLTech is a global technology company founded in 1976, it has grown to become a major player in the IT services industry, offering a wide range of services including digital, engineering, and cloud solutions. With a presence in 60 countries and over 220,000 employees, HCLTech is dedicated to driving innovation and delivering value to its clients worldwide. As of 2024, HCLTech reported revenues of approximately $13 billion.

Recent Highlights :

• HCLTech has been recognized as a leader in the 2024 Gartner Magic Quadrant for Managed Network Services.
• The company has partnered with Children's Minnesota to modernize healthcare operations using AI.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Engineering and Information Technology

Technology, Information and Media, Banking, and Financial Services

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