Platform Solution Achitect (Service Now)

TD; Old Toronto; Hybrid; CAD 91,000 - 137,000; Full time

Job summary

An innovative financial institution is seeking a Platform Solution Architect to lead data management initiatives within ServiceNow. This role is pivotal in designing and implementing data strategies that enhance system performance and ensure data quality across various applications. As a key contributor, you will collaborate with diverse teams to govern data usage and drive improvements in data analytics. With a commitment to professional growth and a supportive work environment, this opportunity promises to be both challenging and rewarding for those passionate about leveraging data as a competitive advantage.

Benefits

Health and well-being benefits

Savings and retirement programs

Paid time off

Career development opportunities

Banking benefits and discounts

Reward and recognition programs

Qualifications

• 10+ years technical experience in data management and integration.
• Expert knowledge of technical environments and tools.

Responsibilities

• Responsible for data strategy and integration across ServiceNow capabilities.
• Govern common data element usage and oversee data quality.

Skills

ServiceNow

Data Management

Data Integration

Data Quality

Technical Architecture

Data Analysis

Governance

Consulting

Education

Undergraduate Degree

Technical Certificate

ServiceNow CSA Certification

ServiceNow CTA Designation

Tools

ServiceNow

Data Analytics Tools

Job description

Platform Solution Architect (Service Now)

Apply remote type Hybrid locations Toronto, Ontario time type Full time posted on Posted 6 Days Ago time left to apply End Date: January 13, 2025 (18 days left to apply) job requisition id R_1389211

Work Location: Toronto, Ontario, Canada

Hours: 37.5

Line of Business: Enterprise Enabling Functions

Pay Details: $91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Job Description:

The ServiceNow Platform Solution Architect for Data Management will be responsible for building, developing, designing, and implementing enterprise data sets and ensuring all new implementations and integrations do not detriment the performance of the system. This role is responsible for data strategy, integration and mapping across ServiceNow capabilities, and will be a key point of contact across Technology Services for common data elements and planning and will be accountable for implementation of Common Service Data Model within the platform.

The resource will review data requirements for new integrations and ensure all data requirements are aligned with the ServiceNow data model to ensure no impact to the ServiceNow platform at large. The Platform/Data Solution Architect will be critical in organization-wide capability implementations such as Application Portfolio Management and other business-critical applications to ensure cross-organizational governance of data and its quality is effective.

• Accountable for governing common data element usage across all platform capabilities (ie Change, Incident, Problem, 200+ Requests, CMDB, SecOps etc.) and integrating solutions.
• Work with Solution Architecture to leverage ServiceNow capabilities in supporting NEW Organizational Hierarchy (ie CSDM, APM).
• Platform Service Owner for Common Service Data Model capability, be a key Enterprise SME for Application Portfolio Management.
• Accountable for all ServiceNow integrations, ensuring no impacts from increased changes on the platform (user licenses, product licenses, storage requirements etc.).
• Map out ServiceNow platform data dependencies for all processes and platform data models to ensure no upstream or downstream data impacts to the ServiceNow platform.
• Review all new product and process introductions against the known data models to ensure alignment to existing data models or define new ones.
• Reduce data cost while improving data quality by working with the process owners to drive improvements.
• Develop and maintain data retention policies ensuring execution of the same.
• Oversee data acquisition, analysis process, help boost data analytics delivery efficiency and quality.

Job Requirements:

• Undergraduate Degree or Technical Certificate.
• ServiceNow CSA certification is required, CTA designation is preferred.
• 10+ years technical experience.
• Expert knowledge of technical environments and tools (e.g., user environment, applications, software, hardware, programming languages and operating systems), business processes/procedures at organizational level.
• Advanced knowledge of business, standards, infrastructure, architecture and technology from a design/support/solutions perspective.
• Primary matter expertise in multiple areas, strength in consulting on all aspects of research, data analysis, design, hardware/software support, development, testing.
• Readiness to work independently in a senior and lead role on a diverse range of tasks and coach others effectively.
• Dedicated mindset for introducing standards and best practices that ensure data is accurate, complete, current, understandable, and accessible.
• Fresh, innovative thinking when it comes to building data management capabilities, leverage as a competitive advantage.
• Ensuring the integrity of data backup and storage systems.

Hybrid: 2 days a week in office

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development:

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Training & Onboarding:

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process:

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation:

Your accessibility is important to us. Please let us know if you’d like accommodations to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only): Sans Objet

Our Values:

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

Our Commitment to Diversity, Equity, and Inclusion:

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.

Helping to Make an Impact in Communities – TD Ready Commitment:

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future.