Platform Operations Specialist New Montreal

Novisto; Montreal (administrative region); On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Stock option plan

Flexible schedules

Job summary

Novisto, based in Montreal, is seeking a Platform Operations Specialist to support ESG data management and platform configurations. You will structure, validate, and optimize data, collaborate with Customer Success, Product, and Engineering, and become the go-to expert on platform behavior and best practices.

You will investigate and resolve issues, learn the platform in depth, and contribute to documentation and playbooks.

Qualifications

• 2–3 years of experience working on a SaaS product, including hands-on customer or internal support experience.
• Proven ability to investigate, qualify, and resolve product issues, and to know when and how to elevate.
• Comfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy.
• Ability to learn a complex platform in depth and become the person others rely on for answers.
• Strong organizational skills, comfortable managing multiple workstreams with competing priorities.
• Strong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders.
• Experience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus.
• Bilingual (French/English) is a plus.

Responsibilities

• Process, structure, and validate ESG and platform data to support framework implementation.
• Map and digitize ESG standards, questionnaires, and regulatory frameworks.
• Perform quality checks and data comparisons to ensure accuracy.
• Develop deep operational knowledge of the platform and become the internal reference.
• Act as the escalation point between Platform Operations and internal teams.
• Serve as escalation for platform and configuration issues, guiding to Engineering.
• Partner with Customer Success on complex cases requiring platform expertise.
• Contribute to internal documentation, playbooks, and best practices.
• Surface recurring operational patterns to inform platform improvements.
• Follow policies, procedures, security controls, and report risks.

Skills

Customer support

Issue diagnosis

Data analysis

Cross-functional collaboration

Technical documentation

Communication skills

ESG data knowledge

Bilingual French/English

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Platform Operations Specialist

Montreal

Support the operational excellence of Novisto's ESG platform by structuring, validating, and maintaining complex ESG data and framework configurations. Apply deep platform expertise to ensure data quality, resolve complex configuration challenges, and collaborate with Customer Success, Product, and Engineering to deliver a scalable, accurate, and secure customer experience.

Your Responsibilities Will Include:

• Process, structure, and validate ESG and platform data to support framework implementation, configuration, and operational deliverables.
• Map and digitize ESG standards, questionnaires, and regulatory frameworks within the platform, ensuring structural consistency and data integrity.
• Perform quality checks and data comparisons to ensure platform content is accurate and up to date.
• Develop deep operational knowledge of the platform and become the internal reference on how specific functionalities behave and should be used.
• Act as the operational relay between Platform Operations and internal teams (Customer Success, ESG Analysts, Product, Engineering), turning platform questions into clear, actionable answers.
• Serve as a deep level of escalation for platform and configuration issues, qualifying and documenting them before Engineering engagement.
• Partner with Customer Success on complex cases requiring advanced platform expertise.
• Contribute to internal documentation, playbooks, and configuration best practices, and keep them current.
• Surface recurring operational patterns and issues to Product and Engineering to inform platform improvements.
• Follow the policies and procedures
• Respect and follow the established security controls
• Report any risk, incident or anomalous situation that could affect the security of Novisto or customer data

What we are looking for:

• 2–3 years of experience working on a SaaS product, including hands‑on customer or internal support experience.
• Proven ability to investigate, qualify, and resolve product issues, and to know when and how to elevate.
• Comfortable working with structured data and spreadsheets, with strong attention to detail and data accuracy.
• Ability to learn a complex platform in depth and become the person others rely on for answers.
• Strong organizational skills, comfortable managing multiple workstreams with competing priorities.
• Strong communication skills (written and verbal), comfortable bridging technical and non-technical stakeholders.
• Experience with ESG data or sustainability reporting frameworks (GRI, CSRD/ESRS, CDP, etc.) is a strong plus.
• Bilingual (French/English) is a plus.

What we offer:

• Join an early-stage, well-financed company
• Advance Novisto’s purpose of contributing to the sustainability of the economy, environment, and society by empowering companies to make better decisions and disclosures through our ESG data management software
• Contribute your knowledge and insights to increase awareness and knowledge of sustainability
• Flexible schedules
• Stock option plan