Growth Operations Manager

Nesto Group; Toronto; On-site; CAD 90,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Telemedicine

Job summary

nesto is seeking a Growth Operations Manager to lead rapid scaling of our business operations. You will work with a functional leader to equip their team with world-class processes and technology, and own strategic cross-functional projects.

A successful candidate combines analytical rigor with soft skills to win tough business cases, drive change, and deliver high-value initiatives across borrowers, brokers, and capital partners.

Qualifications

• 3-6 years experience in management consulting or hands-on operational role in a startup.
• Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases.
• Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity.
• Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners.
• Process-oriented ethos, bringing solutions to problems that deliver today and at scale.
• A curious mind to explore bold ideas, new technology and innovate smartly.

Responsibilities

• Embed yourself in one of our core business functions and become its leader's key partner in generating growth and value.
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results.
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners.
• Develop impactful and action oriented data reporting to support better decisioning.
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams.
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management.
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners.
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities.
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery.
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion.
• Own the success of key enterprise level software: get the most of its implementation and use across the company.
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function.

Skills

Analytical thinking

Prioritization

Communication

Process mindset

Curiosity

Tools

SQL

Python

Job description

Founded in Montreal in 2018, nesto is a leading Canadian fintech company on a mission to offer a positive, empowering, and transparent property financing experience. What started as a digital mortgage broker has quickly evolved into Canada's leading direct-to-consumer (D2C) online lending platform. Through Nesto Cloud, our B2B, cloud-native, end-to-end mortgage technology platform, we empower financial institutions, credit unions, and commercial real estate lenders with intelligent automation, real-time compliance, and seamless integrations across the full lending lifecycle. Together, nesto and CMLS Financial form the Nesto Group, Canada's leading provider of mortgage technology and financing solutions, managing over $73 billion CAD in residential and commercial mortgages with 1,300+ team members across 12 offices nationwide.

Why Join Us

nesto is a place for builders, problem-solvers, and curious minds – people who move fast, embrace innovation, and believe we're stronger together. This is the place for you if you trust your skills and want to build technology that reshapes an entire industry. You can expect to be surrounded by a talented team building lending technology on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career. An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.

Our Track Record

• Hypergrowth: Deloitte Fast 50 – 3 years in a row
• Tech community credibility: TechTO Canadian Rocketship 2025
• Industry leadership: CLA Lending Company of the Year – 4 consecutive years
• Talent magnet: CMP Top Mortgage Employer 2025

About the Role

Growth Operations drives the rapid scaling of our business operations and delivers complex high-value enterprise wide projects. In this role, you will achieve this in two ways: (1) work closely with a functional leader to equip their team with world class processes and technology and (2) be the owner of strategic high impact cross-functional projects.

A successful Growth Operations Manager is the rare individual who masters analytical skills to identify and deliver the highest value opportunities possible, just as well as the soft skills required to wield influence to win challenging business cases and lead the change management for the changes you are implementing. Underpinned by a strong sense of ownership, your willpower is what gets challenging projects to the finish line.

You will be challenged on a day to day basis, your assignments and priorities will look entirely different every 6 months, and this role comes with high visibility that matches the high expectations. If this notion is energizing and motivating, you're in the right spot!

Your responsibilities

• Embed yourself in one of our core business functions and become its leader's key partner in generating growth and value
• Seize opportunities to deliver day to day improvements to core processes and tangibly grow business results
• Evolve our user journey and user experience to provide best in class service to borrowers, brokers and capital partners
• Develop impactful and action oriented data reporting to support better decisioning
• Help generate and prioritize growth roadmap and interface with our Product and Technology teams
• Deliver large scale projects to level up the business function. From scoping, to implementation, to change management
• Deliver transformational cross company projects, such as deploying new enterprise software, integrating new acquisitions or onboarding major partners
• Coordinate a wide range of internal and external stakeholders, from senior leadership to front line staff, with sometimes conflicting perspectives and priorities
• Overcome complexity, ambiguity and obstacles to drive towards value and delivery
• Jump into unfamiliar territory and quickly become an expert to successfully lead a project to its conclusion
• Own the success of key enterprise level software: get the most of its implementation and use across the company
• Participate in defining Growth Operations ways of working, best practices, and interaction model with supporting functions and key stakeholders as we grow the function

Your Basic Qualifications

• 3-6 years experience in management consulting or hands-on operational role in a start up
• Highly analytical, master of structuring ideas and data into spreadsheets with an ability to quantify complex ideas into clear and compelling business cases
• Ability to prioritize effectively with strong organizational skills, wise stakeholder management, time management and comfort operating in ambiguity
• Strong communicator in order to enact change across a growing organization, effectively present your ideas for change, and be a trusted face to represent nesto group with senior partners
• Process-oriented ethos, bringing solutions to problems that deliver today and at scale
• A curious mind to explore bold ideas, new technology and innovate smartly

Other Qualifications

Requirement: Work from Toronto office 3-days per week

Strong asset: Willingness to travel occasionally to support projects across our major offices in Montreal, Calgary and/or Vancouver.

Nice to have: Experience working with data with SQL or Python, or other data modelling tools

Nice to have: Mortgage or financial sector experience

Nice to have: Fluency in French

What We Offer

• Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
• Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
• Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
• Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
• Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
• Family Support: Robust Maternity and Parental Leave Top-Up programs.

Diversity and Inclusion

At nesto, we believe that creativity and collaboration are the result of a diverse team. We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of colour, LGBTQIA+ individuals, and individuals with disabilities to apply. We are committed to creating a workplace that is inclusive and welcoming to all.