Platform Operations Analyst

Flair Airlines; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

Flair Airlines is looking for a dedicated Platform Operations Analyst to join their team in Vancouver. In this role, you'll manage day-to-day operations of core systems, work closely with IT and airport teams, and be a critical part of enhancing system performance. The ideal candidate will possess strong analytical and problem-solving skills, and have a background in technology or operations management. Flair offers a supportive work environment and a competitive compensation package with extensive benefits.

Benefits

Comprehensive salary reflecting experience

Medical and dental coverage

Disability and life insurance

Pension plan with employer-matched contributions

Unlimited travel perks

Qualifications

• 3-5 years in platform analytics, operational support, or product coordination.
• Experience in systems integration and process optimization.
• Familiarity with aviation industry highly valued.

Responsibilities

• Manage daily operations of core systems and coordinate deployments.
• Collaborate with IT and airport teams to optimize processes.
• Perform QA and UAT to ensure system reliability.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field

Job description

Join to apply for the Platform Operations Analyst role at Flair Airlines

Join to apply for the Platform Operations Analyst role at Flair Airlines

Take Your Career to New Heights with Flair Airlines

We’re here to make air travel affordable for everyone, and we’re looking for talented individuals who want to help us continue changing the industry for the better. As Canada’s most reliable airline, we're all about offering real value. As we continue to expand our network, increase flight frequencies, and introduce more services, we’re looking for passionate team members to help us in our mission to make air travel accessible for everyone. We know who we are, and we’re confident in our approach - but we don’t take ourselves too seriously.

Your Team

Join the Information Technology team at Flair as aPlatform Operations Analyst, supporting the operation, delivery, and continuous improvement of one of Flair’s core digital platforms in a fast-paced, office-based environment. In this role, you will act as a key liaison between strategy and execution, coordinating deployments, managing enhancements, resolving issues, and ensuring clear communication to minimize disruption to operations. You will collaborate with airport operations, support, airport IT, commercial teams, and external vendors to maintain system reliability and performance. The ideal candidate is detail-oriented, systems-minded, and thrives in dynamic environments. You bring strong organizational and problem-solving skills, with a commitment to operational excellence and cross-functional collaboration. This role reports to theDigital Product Managerand is based on-site at any of our offices inCalgary, AB (YYC), Edmonton, AB (YEG), or Vancouver, BC (YVR). Occasional travel and flexibility to work evenings, weekends, or holidays may be required to support operational needs.

A Day In The Life

Platform Operations Analyst, you will:

• Manage day-to-day operations of a core system, including backlog grooming, bug triaging, and release coordination.
• Serve as the point of contact for internal stakeholders regarding functionality and delivery status.
• Partner with IT support to prioritize bug fixes and suggest features to alleviate user pain points.
• Partner with Airport IT to integrate software products into airport hardware.
• Partner with airport change manager to seamlessly roll out new features.
• Translate business requirements into user stories and acceptance criteria.
• Perform QA and UAT to ensure bugs are resolved and features meet business needs.
• Maintain documentation for processes, workflows, and integrations.
• Conduct detailed analyses of existing business processes to identify opportunities for improvement and optimization.
• Evaluate applications for potential security risks and implement necessary safeguards.
• Develop and maintain a feedback system to monitor application performance and reporting effectiveness.
• Validate data and software content prior to deployment for operational use.
• Analyze complex data sets to deliver insights and support informed decision-making.
• Perform additional duties as required to support business objectives.
  
  

What You Bring to the Role: The preferred candidate should exemplify Flair's core values of respect, honesty, accountability, and efficiency while demonstrating success in previous roles. Additionally, we are seeking individuals who possess:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Relevant certifications in business analysis or system management (e.g., CBAP, ITIL) are considered an asset.
• Experience:
• Minimum of 3–5 years of experience in platform analytics, operational support, systems delivery, or product coordination, preferably within complex or mission-critical environments.
• Demonstrated expertise in systems integration, process optimization, and software testing.
• Proficient in developing and maintaining comprehensive system documentation and user guides.
• Skilled in analyzing and interpreting complex data to inform decision-making and drive improvements.
• Comfortable collaborating with development teams in an agile software development environment.
• Confident in managing relationships and communication with external vendors.
• Experience in the aviation industry is considered a strong asset.
• Skills and Abilities:
• Strong analytical and problem-solving skills with a keen eye for detail.
• Excellent communication skills, with the ability to proactively share information before stakeholders request it.
• Proven ability to manage multiple priorities and adapt effectively in a fast-paced, dynamic environment.
• Technical proficiency in understanding system integrations, APIs, and security protocols.
• Self-motivated with the ability to independently identify issues, propose solutions, and drive continuous improvements.
• Confident in investigating irregularities or incidents through log analysis, data review, and user feedback to perform thorough root cause analysis.
• Skilled in defining, monitoring, and optimizing key performance indicators (KPIs) that measure platform health and operational success.
• Comfortable operating within a highly regulated industry, ensuring compliance with standards and protocols.
• Requirements:
• Clear criminal record check and satisfactory references.
• Must be legally eligible to work in Canada without restriction.
• Must have a valid passport for travel across the airline’s network.
• Must be able to obtain and maintain a valid Restricted Area Identity Card (RAIC)
  

Why You’ll Love Working Here

At Flair, we prioritize our teams by cultivating a supportive, collaborative work environment filled with opportunities for growth. Investing in our people is at the heart of what we do because your success fuels our collective achievements. We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.

Benefits

From the moment you join us, you’ll have access to a comprehensive benefits package designed to support your well-being—because when you’re at your best, so are we. This benefits package includes:

• Comprehensive Salary - A salary that reflects your experience and contributions.
• Comprehensive Benefits - Competitive medical and dental coverage, disability insurance, life insurance, and an employee and family assistance program.
• Retirement Savings – A pension plan with employer-matched contributions.
• Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
  
  

If you’re ready to join a team that’s bold, innovative, and fun, we want to hear from you!

Your Career, Your Journey - Join Flair!

If you’re ready to embark on this exciting journey with Flair Airlines, please submit your resume through the job posting and answer a few questions about your experience and suitability for the role. We look forward to your application.

Apply by June 16, 2025

At Flair, we’re committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent. We encourage candidates from all backgrounds to apply. If you need accommodation during the selection process, just let us know.

We thank all applicants for their interest in Flair; however, only those selected to continue in the process will be contacted.

Website: flyflair.com

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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