Planning & Operational Excellence Manager

Confidential; Canada; Remote; CAD 117,000 - 143,000; Full time

Job summary

Confidential is seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas. This remote Canada role partners with senior leaders, mentors a team of ~15 professionals, and leverages data, technology, and continuous improvement to elevate performance and customer outcomes.

Required is 7+ years in operations and 3+ years leading teams, with advanced Excel and

Qualifications

• 7+ years of experience in operations, workforce planning, scheduling, or service delivery
• 3+ years leading and developing teams
• Experience improving operational performance through process improvement and transformation initiatives
• Advanced Excel skills and experience with enterprise planning or workforce management systems
• Excellent communication, leadership, and stakeholder management skills

Responsibilities

• Developing workforce planning and resource optimization strategies
• Balancing customer demand, capacity, and workforce utilization
• Leading a high-performing planning team while coaching and developing talent
• Driving operational excellence through process improvement and automation
• Using data and analytics to improve decision-making and operational performance
• Partnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challenges
• Identifying risks before they impact customers and implementing proactive solutions

Skills

Leadership

Workforce planning

Data analysis

Excel advanced

Cross-functional

Tools

Enterprise planning systems

Workforce management systems

Excel

Job description

Location: Remote within Canada

Compensation: Up to CAD $130,000

Great operations don't happen by accident—they're engineered.

We're seeking an experienced operational leader to transform planning, workforce optimization, and service delivery across a complex, fast-paced organization serving customers throughout the Americas.

This is a highly visible leadership role where you'll partner with senior leaders, lead a team of approximately 15 professionals, and use data, technology, and continuous improvement to improve operational performance, customer experience, and business results.

What You'll Do:

• Developing workforce planning and resource optimization strategies
• Balancing customer demand, capacity, and workforce utilization
• Leading a high-performing planning team while coaching and developing talent
• Driving operational excellence through process improvement and automation
• Using data and analytics to improve decision-making and operational performance
• Partnering with Operations, Sales, Technical, and Customer Success leaders to solve complex business challenges
• Identifying risks before they impact customers and implementing proactive solutions

What You'll Bring:

We're looking for someone who has:

• 7+ years of experience in operations, workforce planning, scheduling, resource optimization, or service delivery
• 3+ years leading and developing teams
• Experience improving operational performance through process improvement and transformation initiatives
• Strong analytical and problem-solving skills
• Experience influencing senior leaders and working cross-functionally
• Advanced Excel skills and experience with enterprise planning or workforce management systems
• Excellent communication, leadership, and stakeholder management skills

Language Requirements

Required

• Fluent Spanish
• Fluent Portuguese

Preferred

• French

Why Join Us?

This is an opportunity to influence how an international organization plans, prioritizes, and delivers work across the Americas.

If you're energized by solving complex operational challenges, leading high-performing teams, and building smarter, more efficient ways of working, we'd love to hear from you.