Director of Operations

Altis Technology; Mississauga; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

20 vacation days

Health and dental benefits

RRSP matching

Vehicle allowance

Job summary

Altis Technology in Mississauga, ON, is seeking a Director of Operations to lead a portfolio of distribution centers and senior site managers. The role emphasizes balancing operational excellence, profitability and customer satisfaction across a growing contract logistics portfolio.

You will influence the experience of roughly 300-400 employees, drive cost efficiency, and partner with BD on new business opportunities.

Qualifications

• 7+ years of progressive logistics experience, including 2+ years in senior leadership.
• Experience overseeing complex distribution operations with P&L accountability.
• Strong commercial acumen: contracts, vendor mgmt, KPIs, SLAs, exec presentations.
• Experience driving operational improvements and employee engagement.

Responsibilities

• Provide strategic oversight of multiple distribution centers and ensure performance and service excellence.
• Own portfolio-level P&L and identify opportunities to improve profitability and cost efficiency.
• Coach and develop distribution center managers to improve engagement and performance.
• Build and maintain trusted customer relationships, lead contract reviews and negotiations, manage escalations.
• Partner with business development on RFPs and onboarding of new customers.
• Champion continuous improvement, change management, automation opportunities and QSHE compliance.

Skills

3PL experience

P&L accountability

Contract negotiations

Leadership

Continuous improvement

QSHE compliance

Education

Bachelor's degree in SCM

Tools

WMS

Job description

Location: Mississauga, ON | Primarily on-site with flexibility to work from home and travel between GTA facilities. Occasional travel within Canada (up to 20%).

Language: Excellent written and verbal communication skills in English required.

Background Check Requirement: Criminal record check and professional references required. Drivers abstract may be requested.

About the Opportunity

Are you a strategic operations leader who thrives on building high-performing teams and driving business growth? We're seeking a Director of Operations to join a leading global logistics organization experiencing significant growth and transformation across its Canadian operations.

In this role, you'll oversee a portfolio of distribution centers, lead experienced site managers and influence the experience of approximately 300400 employees. You'll balance operational excellence, profitability and customer satisfaction while helping shape the future of contract logistics.

Whats In It for You

• 20 vacation days, comprehensive employer-paid health and dental benefits, and retirement savings options, including RRSP matching.
• Monthly vehicle allowance of $850 for gas vehicles or $1,100 for electric vehicles, plus insurance reimbursement.
• A collaborative, people-first culture with opportunities to influence national strategy, develop leaders and drive innovation.

Your Responsibilities

• You'll provide strategic oversight of multiple distribution centers, ensuring operational performance, financial accountability and service excellence.
• You'll own portfolio-level P&L performance, identifying opportunities to improve profitability, productivity and cost efficiency.
• You'll coach and develop distribution center managers, strengthening employee engagement, succession planning and team performance.
• You'll build trusted customer relationships, lead contract reviews and negotiations, and manage escalations.
• You'll partner with business development teams on RFPs, new business opportunities and successful customer onboarding.
• You'll champion continuous improvement, change management, automation opportunities and QSHE compliance.

Skills and Qualifications

• 7+ years of progressive logistics experience, specifically within third-party logistics (3PL) or contract logistics, including 2+ years in senior leadership.
• Proven experience overseeing complex distribution operations, managing leaders and maintaining P&L accountability.
• Strong commercial acumen, including customer contracts, vendor management, KPIs, SLAs and executive-level presentations.
• Experience driving operational improvements, strategic initiatives and employee engagement in fast-paced environments.
• Bachelor's degree in Supply Chain Management, Business Administration, Logistics or a related field.
• Familiarity with warehouse management systems and QSHE requirements. Lean, Six Sigma, APICS, CPSM or PMP certification is an asset.
• Ability to travel and respond to occasional after-hours operational emergencies.

Note from the Hiring Manager

We're looking for someone who brings positive energy, genuinely cares about developing people and sees opportunities to improve how we operate. Someone who can think strategically, roll up their sleeves when needed and help us grow without compromising the experience of our employees or customers.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.