Planning and Design Systems Technician

City of Lethbridge; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

The City of Lethbridge is seeking a Systems Technician for a 12-month term to support and configure municipal software applications. The role involves technical support, system enhancements, and developing communication materials for the Planning & Design department. Candidates should have a diploma in IT and relevant experience, with a focus on innovation and effective stakeholder communication.

Qualifications

• Minimum two years of experience in a related field.
• Preference for candidates with public sector experience.
• Combination of education and experience may be considered.

Responsibilities

• Configure and support department software related to online permitting.
• Provide technical support to internal staff and citizens.
• Develop and implement communications strategies for the department.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication skills

Project management

Education

Diploma in Information Technology

Tools

Digital communications tools

Content management systems

Graphic design software

Job description

(possibility for additional 12-month extension)

Planning & Design is seeking a skilled and motivated Systems Technician for a 12-month term.

WAGE: $ 49.59 /hr

HOURS: Monday to Friday - 37.5 hrs/week

Reporting to the Building Inspections Manager, the Planning & Design Systems Technician will utilize analytical and technical expertise to configure and support department software – applications/technologies related to online permitting, digital plan review, mobile inspections, printed & website content, and related components of the department’s municipal software suite.

The Technician will support internal staff, citizens, and the construction industry by employing a diverse skillset of business process, workflow, municipal legislation, and technical knowledge. Duties will include system configuration, modification & improvement of existing processes, ensuring data integrity, and working with other system experts to ensure inter-related applications and systems function according to corporate and public user requirements.

This role will also develop and implement communications strategies and initiatives that support Planning & Design department goals. The successful candidate will work closely with content specialists in Building Inspections, Development, and Planning to create communications material regarding complex and technical subjects which are approachable for the public. Work will include data gathering, research, customer assistance & outreach, graphic design, content authoring, website content management, and other related duties.

This role will be primarily performed on-site while onboarding, with the potential to transition towards a hybrid work schedule.

Responsibilities:

• Plan, recommend, design, configure, and implement business processes enhancements to the online permitting system & municipal software which meets the evolving needs of external customers, changing legislation, and department practices.

• Provide technical support to internal staff, citizens, and the construction industry regarding the online permitting system and related applications.

• Coordinate system maintenance, upgrades, and new initiatives between Planning & Design, affected departments, and public stakeholders.

• Act as technical liaison between Planning & Design and Corporate Information Technology staff - establish, foster, and maintain cohesive, complimentary, and effective communications & relationships.

• Leverage knowledge of Planning & Design workflows, processes, and system configuration to liaise with corporate data analysts to facilitate requests for metrics & analytics.

• Develop a strategy for department content on the City’s public website and implement changes through the content management system.

• Create and distribute clear, concise, and engaging communications materials - including newsletters, website content, user guides, and other materials.

• Manage and maintain strong positive relationships with internal departments, community partners, and stakeholders who utilize the municipal software, related systems, and its data.

Key Attributes and Skills:

• Attention to detail, with an understanding of the importance of accuracy in working with a corporate municipal software.

• A demonstrated ability to be innovative and strategic in solving business issues.

• Proficient technical, analytical, and problem-solving abilities.

• Excellent communication and interpersonal skills, with the ability to establish and maintain effective working relationships with a wide variety of stakeholders.

• Proficient writing, editing, and proofreading skills, with the ability to tailor messaging to different audiences and channels - including producing technical documentation and presentations.

• Proficiency in digital communications tools, including email marketing software, and content management systems.

• Proficiency in graphic design, with the ability to use it to enhance the aesthetics and effectiveness of communications materials.

• Proficient with website layout and best practices for structuring customer accessible interfaces and presenting complex information in a user-friendly and esthetic manner.

• Excellent project management and time management skills.

• Ability to work independently and as part of a team - prioritizing and managing multiple projects and deadlines.

• A professional attitude with the ability to remain calm in stressful and demanding situations.

Qualifications:

• A minimum of a two year Diploma in Information Technology (or related) from a recognized institution, and a minimum of two years of work experience in a related field.

• Preference for candidates with experience in a related position, preferably in government or the public sector.

• A combination of education and experience may also be considered.

For further information, you may contact Ryan Slovack, Building Inspections Manager at 403-320-3196, or via email at [e-mail]

Qualified candidates are invited to submit their resume with cover letter, online at: www.lethbridge.ca

**Applicants must apply online. We are unable to accept paper copies of resumes or applications sent via email.

CLOSING DATE: May 30, 2025

All applicants are thanked in advance for their interest. Only individuals selected for interviews will be contacted.

CUPE Local 70