Planner, Equipment

Coca-Cola Canada Bottling Limited; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Job summary

Coca-Cola Canada Bottling Limited is hiring an Equipment Planner to coordinate service dispatches and maintain customer data. You will collaborate with Sales, Customer Ops., MRC, FSV, and Field Service to meet customer expectations across NAOU. Strong communication and logistics experience are essential.

The position offers a hybrid work model with schedules around 7am–3pm, Monday to Friday, and opportunities to contribute to a leading beverage partner in Canada.

Qualifications

• 1+ years of customer service experience required.
• Strong communication via email, phone, and in person.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• Knowledge of Canadian geography is an asset.
• Operations/logistics experience is desirable.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee dispatching of planned equipment service calls.
• Monitor the Dispatch Grid for productivity and efficiency.
• Maximize delivery efficiencies and driver safety through load distribution.
• Process and schedule Customer Service Tickets within milestones.
• Handle customer escalations and inquiries.
• Create Purchase Orders (POs) in SAP.

Skills

Customer service

Problem solving

Time management

Multitasking

communication

Independent work

Teamwork

Microsoft Office

Education

High School Diploma or GED

Tools

SAP

Salesforce

Job description

Coke Canada Bottling is Canada’s Local Bottler. We’re Made Local. Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000 diverse employees coast-to-coast, we operate in every province through 50+ sales and distribution centres, and five manufacturing facilities. Coke Canada supplies some of Canada’s favourite beverage brands, and we want to continue to be the leading beverage partner in Canada, creating a better future and delivering optimism by bringing sustainable value to our employees, customers, consumers, and communities. Advancing a high-performing, collaborative and inclusive culture is at the core of our vision to be the World’s Greatest Bottler, Built by the Best People, and we’re looking for exceptional talent to help get us there. For more information about Coke Canada Bottling and our products, visit cokecanada.com/our-product.

Role Details

• Work Location – Any facility in Canada, preferably in the Central or East region
• Shift/Hours or Hybrid Environment – Hybrid, Monday to Friday, 40h/week, 7am to 3pm
• Initial Posting Close Date – September 11, 2026

About This Opportunity

Reporting to the Supervisor, Equipment Services Operations, the Equipment Planner is responsible for reviewing work orders before scheduling and dispatching calls for Cooler Movers, Fountain Installers and Field Technicians. They are also responsible for updating and maintaining an accurate customer database, monitoring volume, and executing plans to meet customer expectations for local and North America Operating Unit (NAOU) customers. The Equipment Planner must have excellent communication skills as they collaborate with department Managers, Field Service Supervisors, Account Coordinators, Sales, and Customers.

Responsibilities

• Oversee the dispatching of planned equipment service calls
• Monitor the Dispatch Grid to ensure productivity and efficiency
• Maximize delivery efficiencies and driver safety through proper load distribution
• Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement) in Technician workday
• Accurately process and schedule Customer Service Tickets within designated milestones
• Receive inbound emails and calls from the Technician or Field Service Supervisor
• Handle customer escalations, providing resolutions to the customer
• Handle inbound customer calls for movement requests
• Perform customer readiness for equipment installations
• Review equipment move orders to ensure accurate information and all required documents have been submitted (EPA)
• Act as a contact between internal stakeholders (Sales, Customer Ops., MRC, FSV, and Field Service) for escalations and investigation
• Report on equipment and service activities and other functional areas
• Oversee equipment service projects and initiatives
• Create Purchase Orders (POs) in SAP

Qualifications

• High School Diploma or GED required
• 1+ years of customer service experience required
• Knowledge of Canadian geography is an asset
• Operations/logistics experience
• Flexibility to work evenings, weekends, and holidays.
• SAP and Salesforce experience an asset
• Strong communication skills by email, phone, in person
• Proficient in Microsoft Office products; Outlook, Excel, Word, Teams etc.
• Ability to problem-solve and multi-task
• Strong time management skills
• Can work independently and in a team setting

Why work with us?

• Join a local, family-owned business that’s part of a globally recognized brand, where you can develop your capabilities, competencies, and career.
• Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
• We are committed to offering a comprehensive benefits package designed to help our employees achieve their best physical, mental, financial, and overall health and well-being. This includes a competitive compensation package, access to retirement and saving programs, family and employee assistance program, paid vacation and floater days.
• We have close, local connections with the communities in which we operate across Canada. We’re determined to make a positive difference in our communities; this includes opportunities for employee volunteerism.
• We’re building our business responsibly and our mission is to work Toward a Better Future Together. We have a plan that outlines how we are reducing, reusing, recycling, decreasing our carbon footprint, and using water responsibly. For more information visit cokecanada.com/sustainability/

Coke Canada has been recognized as one of Canada’s Best Employers for Diversity, and we’re committed to fostering a diverse, equitable and inclusive workplace. Together we are creating a workplace culture that values diversity, enables inclusivity and ensures everyone feels like they belong. We are aiming to ensure our diverse workforce is reflective of the communities in which we operate. Research shows that women-identifying and other marginalized individuals often hesitate to apply unless they meet 100% of the listed qualifications.

Unless otherwise specified, this job post is for an existing vacancy.

Our hiring process is human-driven and does not involve AI tools for screening, assessment, or selection. For individuals requiring accommodations or support throughout the recruitment process please call 1-844-383-2653 or email [e-mail].

Important – please note

All offers of employment at Coke Canada Bottling are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some, or all, of the following: criminal clearance, employment verification, education verification and driver’s abstract review. Please advise the Talent Acquisition team if you have any questions or concerns once you are contacted for further consideration.