Dual Security Guard/Supervisor Nights - Internal Only

Njoyn; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a dynamic and fast-paced environment at Calgary's premier entertainment facility. As a Dual Security Guard/Supervisor, you'll play a crucial role in ensuring the safety and security of patrons and staff at the Grey Eagle Resort & Casino. This position offers an exciting opportunity to lead a team, manage security operations, and respond to various situations with professionalism and efficiency. If you're motivated, energetic, and ready to take on a rewarding challenge, this role is perfect for you. Embrace the chance to grow your career in a supportive and diverse workplace that values your contributions.

Benefits

Competitive Salaries

Benefits

Career Growth Opportunities

Qualifications

• High School Diploma and previous security experience required.
• First Aid Certification and valid AGLC licence needed.

Responsibilities

• Maintain security and safety of casino patrons and property.
• Supervise security personnel and manage shift operations.
• Respond to emergencies and ensure proper logging of incidents.

Skills

Leadership Skills

Confidentiality

Communication Skills

Teamwork

Emergency Response

Physical Endurance

Education

High School Diploma

First Aid Certification

Certified Security Training Program

Anti-Money Laundering Training

Pro Serve Training

ProTect Training

Tools

Security Equipment

Radio Communication Devices

Job description

Job Title: Dual Security Guard/Supervisor

Come... Enjoy... Work in a fast-paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview:

Security Guards and Supervisors play an integral role in maintaining the overall security and protection of the Casino in accordance with all relevant policies and procedures and Alberta Gaming & Liquor Commission (AGLC) terms and conditions pertaining to the operation of the casino. They ensure the safety of casino patrons and employees while protecting their employer’s property. Typical duties include removing disruptive individuals from the casino, reporting suspicious activity, escorting casino funds to and from the vault, and assisting police officers when a disturbance is reported. Security Guards and Supervisors may also answer customer inquiries and provide directions around the casino. The Security Supervisor is responsible for assisting the Security and Surveillance Manager while handling the daily organization and running of the Security Shift. The supervisor ensures there are sufficient security personnel scheduled on shift to enable them to perform their duties effectively.

Responsibilities:

1. Must be able to acquire and maintain a valid AGLC licence.
2. Provide courteous service to all casino patrons and assist in resolving patron complaints and disputes about casino games or service.
3. Perform all duties in accordance with the highest professional standards at all times and project a professional image of self, the security department, and the casino.
4. Oversee the overall operation, administration, and supervision of the shift to which they are assigned.
5. Ensure that any or suspected violations of internal controls, applicable legislation, AGLC, and site/departmental policies and procedures are logged accordingly and reported to the Security and Surveillance Manager as soon as possible.
6. Maintain radio contact at all times when on shift; respond to emergencies, alarms, duress situations, or incidents promptly.
7. Maintain a physical presence on the gaming & slot floors as a deterrent to major and petty crimes.
8. Clear, concise, and accurate recording of all activities in the appropriate logs and reports.
9. Report found property and ensure the security of the property.
10. Escort unruly customers out of the casino and off the premises.
11. Escort customers with large winnings safely to their vehicles.
12. Escort chip fills, jackpots, and credits.
13. Escort playing cards from delivery trust to storage and from storage to pit stands.
14. Ensure that all security equipment is functioning correctly and report any malfunctions to the Security Supervisor.
15. Perform duties pursuant to First Aid training and train staff on emergency procedures as required.
16. Check and verify that all security equipment is operational, functional, and that all security personnel are fully briefed prior to each shift.
17. Safeguard all confidential information with due care and sound judgement to prevent its improper disclosure or use.
18. Review all appropriate logs and reports generated by Security Officers on a daily basis.
19. Assist the Security and Surveillance Manager in the development of employee competence, morale, and efficiency.
20. Investigate and oversee all occurrences that could impact the company negatively.
21. Execute other duties as directed by the Security and Surveillance Manager.

Education and Experience:

1. High School Diploma.
2. Anti-Money Laundering, Pro Serve, ProTect, Deal Us training.
3. Completion of a certified Security Training Program; equivalent work experience considered.
4. Previous security and supervisory experience required.
5. First Aid Certification.
6. Must be able to pass a criminal records check.
7. Must be able to acquire and maintain a valid AGLC licence.

Knowledge, Skills and Abilities:

1. Proven leadership skills.
2. The ability to honor confidential and private information.
3. Knowledge of Grey Eagle Casino and AGLC policies and procedures.
4. Communicate clearly and effectively.
5. Ability to work and thrive in a team-oriented environment.
6. Ability to work in a physically demanding area.
7. Respond appropriately and in a timely manner to any emergency situation.
8. Must be available for shift work.
9. Must be able to stand or sit for long periods of time.

We thank all applicants; however, only those considered for an interview will be contacted. No phone calls please. * Priority will be given to Tsuut'ina Nation members.