Pit Manager

Parq Casino; Vancouver; On-site; CAD 65,000 - 72,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

RRSP/RRSP Matching

Employee and Family Assistance Program

Tuition Reimbursement

20% off at Parq Food & Beverage Outets

Discounted rates at local businesses

Volunteer opportunities

Employee Recognition Program

Growth and development opportunities

Refer a Friend Program

Job summary

Parq Casino in Vancouver seeks a Pit Manager to lead the Table Games Department, mentoring Dealers and Supervisors while delivering outstanding service to guests. The role requires staying compliant with BCLC regulations and Parq standards, and coordinating with managers to ensure smooth daily operations.

The successful candidate will monitor game action, maintain security and accuracy, and participate in performance reviews and scheduling, contributing to a dynamic and high-energy casino

Qualifications

• Strong leadership experience in table games or casino operations.
• Excellent customer service and guest relation skills.
• Ability to supervise, mentor, and manage a team.

Responsibilities

• Monitor and supervise Dealers and Dealer Supervisors; ensure policy and regulation compliance.
• Act as relief Casino Shift Manager as required.
• Maintain high standard of game security and customer service.
• Maximize efficiencies by monitoring games and floor activity.
• Open/close table games as needed and manage betting limits.
• Maintain PIT LOG with summaries of key activity and cash flow.
• Train relief managers and assist Table Games leadership.

Skills

Team leadership

Customer service

Effective communication

Problem solving

Flexibility/compliance

Education

Bachelor’s in Business Administration

Commerce/Casino Management

High school diploma

Tools

MS Office & Windows

Gaming mgmt systems (CMS, IVS, iTrak)

Job description

Salary Range: $65,000.00 To $72,000.00 Annually

Job Description

Position:

Pit Manager

Reports To:

OUR COMPANY

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like‑minded businesses.

OVERVIEW

The Pit Manager is responsible for monitoring the daily operations of the Table Games Department. The successful incumbent will assist with mentoring, motivating, and performance management of all associates. This role provides outstanding customer service by being friendly, outgoing, and approachable to each interaction, whether it is a guest or an associate.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

• Monitors, directs, and supervises Dealers and Dealer Supervisors, observes table action in each Pit adhering to Company policies and BCLC regulations
• Act as the Relief Casino Shift Manager as required
• Provide and ensure a high standard of game security and customer service is maintained
• Maximize efficiencies through the constant monitoring of all games and activities on the Gaming Floor
• Identify and facilitate the opening/closing of table games
• Identify and facilitate minimum betting limits, according to business demands
• Establish and maintain a daily “PIT LOG” including a summary of LCT’s and significant buy‑in’s and cash-outs
• Maintain inventory and levels of Gaming Supplies, performing regular maintenance scheduling as required
• Resolve issues related to electronic gaming
• Ensure consistency and accuracy with Player Rating Cards
• Arbitrates customer disputes both on and off the floor
• Accurately and completely document all necessary FINTRAC forms generated from play in the casino during each shift
• Train relief managers
• Provide support for Table Games Shift Manager
• Supervise, document, and coach all Associates
• Compile and assist Dealer Supervisors with Incident Reports
• Disciplines or commends, either verbal or written, in accordance with the company policies as needed
• Assist in performance reviews for Dealers and Dealer Supervisors
• Demonstrate knowledge of and manage all gaming and non-gaming casino site activities, in accordance with BCLC and Parq Vancouver standards, policies and procedures.
• Liaise daily with Department Managers, Marketing, and Schedulers to ensure knowledge of current activities and events
• Assist the Table Games Administrator and Shift Managers with the daily schedule, floor plan, training, and preparation of reports
• Regularly reports to the Shift Manager any operational, customer, or personnel problems
• Makes recommendations for COMPS to qualifying players
• Regularly reports any recommendations or observations to the Shift Manager that will facilitate the successful operation of the casino
• Liaises with Surveillance over selected gaming & non-gaming related issues
• Performs other duties and projects as assigned by the Director of Table Games or Shift Manager or engage in duties that are generally encompassed under the job description of Supervisors

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s in Business Administration, Commerce, Casino Management, or related field preferred
• High school diploma or equivalent, post-secondary education an asset
• Minimum 3 years’ experience as a full-time Dealer Supervisor and/or a minimum of one year experience in the capacity of a Floor Manager
• Extensive knowledge of all aspects of Table Games in order to provide guidance to Dealers and Dealer Supervisors on the floor
• Strong computer skills with knowledge of MS Office, Windows and any present or future internal (e.g. Halo) or external gaming management systems (e.g. CMS, IVS, iTrak.)
• Must be able to work a flexible schedule to include nights, weekends and holidays. The hours of work will be based on operational needs
• Knowledge of all forms of cheating at play and advantage play in the Casino environment, including manipulation of slot machines
• Ability to read, analyze, and interpret documents.
• Ability to communicate effectively in a group setting or presentation setting with employees, upper management, terminal managers, and customers
• Mathematical Skills, ratios, and proportions to practical situations
• Ability to define problems, collect data, establish facts, and draw from valid conclusions.
• Ability to interpret an extensive variety of mathematical equations and diagrams and deal with several abstract and concrete variables
• Ability to handle confidential and sensitive information

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Valid GAMW License
• BCLC Certifications
• Serving it Right Certification

PHYSICAL REQUIREMENTS

• Able to lift, handle, and transport materials that are over 20lbs
• Required to sit, stand and walk during working hours

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates. Parq welcomes all interested applicants to apply to our positions! If you require assistance or accommodation during the recruitment process, please contact us.

Parq Casino exists on the traditional, ancestral, and unceded territory of the xwməθkwəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh). We are committed to meaningful actions that engage with Indigenous communities, respect the history and culture of Indigenous Peoples, and advance reconciliation through Indigenous-supportive business practices