Drop Count Supervisor 1

Parq Casino; Vancouver; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Extended Health and Dental Benefits

RSP/RRSP Matching

Employee and Family Assistance Program

Tuition Reimbursement

20% off at Parq Food & Beverage Outets

Discounted rates at local businesses…

Volunteer opportunities

Employee Recognition Program

Opportunities for growth and developm­

Refer a Friend Program

Job summary

Parq Casino Vancouver is seeking a dedicated Drop Count Supervisor to oversee the Drop and Count Room activities and support the Cage Shift Manager. This full-time role emphasizes accuracy, security, and customer service in a busy casino environment.

You will supervise the Drop Count Team during pulls and reconciliations, ensure compliance with policies, and maintain equipment and processes in line with company and BCLC standards, reporting to Cage Management.

Qualifications

• Post-secondary education in business administration or another applicable field is an asset.
• Minimum 1 year experience as a Drop Count Team Member.
• Demonstrated exceptional customer relations.
• Demonstrated strong analytical and mathematical abilities.
• Excellent communication skills, both written and verbal.
• Excellent organizational skills and the ability to multi-task.
• Extensive knowledge of operational procedures as they pertain to the Cage department.
• Flexible work schedule to accommodate operational needs of a casino environment.
• Strong computer skills and knowledge of MS Office, GMS, SDS, CMP and iTrak.
• Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically.

Responsibilities

• Provides supervision and support to the Drop Count Team Members during the Slot and Table Pulls and Soft Counts, TRM replenishment and reconciliations, Proline SST terminal pulls and reconciliation, and reconciling Casino deposits.
• Conducts all drop pulls and counts according to established company and BCLC policies and procedures.
• Data entry and reporting of daily reconciliations to Cage Shift Managers.
• Reconciling and reporting variances in slot drops and table drops.
• Maintains and updates drop routes.
• Emergency pulls and reconciliations.
• General clean-up of cage, count room and storage areas.
• Maintains working knowledge of company policies and procedures.
• Monitoring and maintenance of all cash counting equipment, slot cassettes, table drop boxes etc.
• Responsible for providing professional and exceptional customer service in accordance with established company standards.
• Performs other job-related duties, as requested by Cage Management.

Skills

Customer relations

Analytical abilities

Communication

Organizational skills

Leadership

Conflict resolution

Multi-tasking

MS Office

GMS

SDS

CMP

iTrak

Education

Post-secondary education in business administration or another applicable field

Tools

MS Office

GMS

SDS

CMP

iTrak

Job description

Parq Casino – Dive into the excitement at downtown Vancouver’s only casino!

At Parq Vancouver, you can find a beautiful casino with high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof. Parq is where locals and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city.

We are proud to celebrate Vancouver, its beauty, and its people, which we do through creating unique experiences and building relationships with locals, visitors and like-minded businesses

OUR COMPANY

A structured Drop Count Supervisor role is critical to the success of Parq Casino. The primary purpose of the Drop Count Supervisor is to assist the Cage Shift Manager in all details relating to the drop and soft count of Parq Casino Cage Operations.

WHY WORK AT PARQ

• Extended Health and Dental Benefits
• RSP/RRSP Matching
• Employee and Family Assistance Program
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets
• Discounted rates at local businesses within the community
• Volunteer opportunities
• Employee Recognition Program
• Opportunities for growth and development
• Refer a Friend Program

DUTIES AND RESPONSIBILITIES

The Drop Count Supervisor is responsible for the overall supervision of activities on the Drop and in the Count Room. This full-time supervisory position will ensure the highest levels of efficiency, accuracy, confidentiality and security in accordance with Company and BCLC standards. This position reports directly to the Cage Shift Manager.

• Provides supervision and support to the Drop Count Team Members during the Slot and Table Pulls and Soft Counts, TRM replenishment and reconciliations, Proline SST terminal pulls and reconciliation, and reconciling Casino deposits
• Conducts all drop pulls and counts according to established company and BCLC policies and procedures
• Data entry and reporting of daily reconciliations to Cage Shift Managers
• Reconciling and reporting variances in slot drops and table drops
• Maintains and updates drop routes
• Emergency pulls and reconciliations
• General clean-up of cage, count room and storage areas
• Maintains working knowledge of company policies and procedures
• Monitoring and maintenance of all cash counting equipment, slot cassettes, table drop boxes etc.
• Responsible for providing professional and exceptional customer service in accordance with established company standards
• Performs other job-related duties, as requested by Cage Management

QUALIFICATIONS AND EXPERIENCE

• Post-secondary education in business administration or another applicable field is an asset
• Minimum 1 year experience as a Drop Count Team Member
• Demonstrated exceptional customer relations
• Demonstrated strong analytical and mathematical abilities
• Excellent communication skills, both written and verbal
• Excellent organizational skills and the ability to multi-task
• Extensive knowledge of operational procedures as they pertain to the Cage department
• Flexible work schedule to accommodate operational needs of a casino environment
• Strong computer skills and knowledge of MS Office, GMS, SDS, CMP and iTrak
• Strong leadership qualities with a high ability for conflict resolution, effective decision-making and directing staff diplomatically

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Valid GAMW License
• BCLC Certifications
• Serving it Right Certification, ART 1, ART 2, AML, Privacy Awareness

PHYSICAL REQUIREMENTS

• Required to lift up to 20lbs, sit, stand and walk during working hours

At Parq Casino, we believe in fostering a culture of connection, care, responsibility and sustainability with our players, our people, our place and our partners. We’re honored to be recognized with the Untapped 2022 Workplace Inclusion Champion Award for Medium & Large Businesses. We are committed to cultivating and preserving a safe, respectful and diverse work environment for all our associates.

We would like to acknowledge that at Parq Casino we live and work on the unceded traditional territories of the Coastal Salish peoples of the Musqueam, Squamish, and Tsleil-Waututh Nations