Pine Bungalows Jasper AB Front Desk Agent

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Front Desk Agent to provide exceptional service at a unique property in Jasper National Park. This role involves welcoming guests, managing reservations, and ensuring a smooth check-in and check-out process. You will be part of a dynamic team, working in a beautiful setting, and contributing to memorable guest experiences. If you thrive in a fast-paced environment and enjoy interacting with people, this is the perfect opportunity for you. Join a team that values diversity and offers staff accommodation on-site, making it easy to enjoy all that Jasper has to offer during the stunning seasonal months.

Benefits

On-site Parking

Staff Accommodation

Bonus Pay

Overtime Pay

Qualifications

• 1 year of customer service experience required.
• Proficiency in English, second language is a plus.

Responsibilities

• Welcome and register guests, process payments, and manage reservations.
• Provide information on hotel services and local attractions.

Skills

Customer Service

English Proficiency

Interpersonal Skills

Problem-Solving

Professional Presentation

Education

High School Diploma

Tools

Microsoft Windows

Job description

(housing provided)

Pine Bungalows

2 Cottonwood Creek Rd, Jasper, AB

$19.50–$20.50 an hour - Temporary, Seasonal, Full-time

Job details

Pay: $19.50–$20.50 an hour

Job type: Temporary, Seasonal, Full-time

Shift and schedule: 8 hour shift, Overtime, Weekends as needed

Location: 2 Cottonwood Creek Rd, Jasper, AB

Benefits: On-site parking

Full job description

Front Desk Agent (hotel Front Desk experience required)

Season: April – end of October

Property Overview: Pine Bungalows is a unique property of 52 individual cabins & 16 hotel rooms, located on the banks of the Athabasca River in Jasper National Park. Pine Bungalows is located just minutes from downtown Jasper.

Summary of Responsibilities: Reporting to the Assistant General Manager, responsibilities and essential job functions include, but are not limited to, the following:

1. Welcome and register arriving guests
2. Process guest departures, calculate charges and receive payment
3. Process telephone calls and manage reservations
4. Provide guests with information on hotel facilities, services and local attractions and activities
5. Respond to all guest enquiries
6. Periodically deliver amenities to guests
7. Consistently offer professional and friendly service
8. Balance cash and day end reports
9. Clean/tidy front desk area and check public bathrooms for tidiness/stock levels
10. Follow department policies and procedures
11. Follow all safety policies
12. Work with minimal supervision
13. Clerical duties as required

Qualifications:

1. Proficiency in English (verbal and written), second language an asset
2. Proficient at printing and writing in English
3. Previous customer service experience required
4. Computer literate in Microsoft Windows applications an asset
5. Must possess a professional presentation
6. Strong interpersonal and problem-solving abilities
7. Highly responsible & reliable
8. Ability to work well under pressure in a fast-paced environment
9. Ability to work cohesively with fellow colleagues as part of a team
10. Ability to focus attention on guest needs, always remaining calm and courteous

Shifts:

1. Shift work – Day, Evening, Weekend
2. Two consistent regular days off are almost always provided

Staff Accommodation:

Staff Accommodation is available on-site

Physical Aspects of the Position (include but are not limited to):

1. Frequent standing and walking through shift
2. Occasional kneeling, pushing, pulling, lifting

Visa Requirements:

Must be legally eligible to work in Canada. We are unable to assist candidates in obtaining Canadian work authorization.

Pine Bungalows is an Equal Opportunity Employer and we value diversity within our workplace.

Job Types: Full-time, Seasonal

Contract length: 7 months

Pay: $19.50-$20.50 per hour

Additional pay: Bonus pay, Overtime pay

Benefits: On-site parking

Schedule: 8 hour shift, Day shift, Evening shift, Holidays, Monday to Friday, Morning shift, Weekends as needed

Ability to commute/relocate: Jasper, AB T0E 0A8: reliably commute or plan to relocate before starting work (required)

Experience: Customer service: 1 year (required)

Work Location: In person