Pharmacy Technician - Full Time

Metro Inc.; Ottawa; On-site; CAD 42,000 - 64,000; Full time

Job summary

Metro is seeking a Pharmacy Technician to support pharmacists in dispensary and pharmacy services at our Ottawa location. You will work under the pharmacist on duty and the Pharmacy Manager to meet goals while upholding Ontario standards of practice.

You will maintain patient profiles, process prescriptions, assist customers on the floor and at the register, and contribute to inventory control and compliance. This permanent role supports day, evening, and weekend shifts in a fast-paced team.

Qualifications

• Education and licensure as required by Ontario standards.
• Proficient with PC systems, MS Office and pharmacy software.
• Strong interpersonal and communication skills; able to work with diverse teams.
• Excellent organizational and time-management abilities; patient-focused.

Responsibilities

• Perform all aspects of the technical act of dispensing.
• Receive prescription refill requests and verbal prescriptions per laws.
• Provide customer assistance on the sales floor and at the cash register.
• Complete the Recall Procedure for Pharmacy products.
• Establish and maintain patient profiles and file records.
• Contact prescribers as needed.
• Answer phones and check voicemail; manage emails.
• Perform inventory-related tasks and reconcile invoices/credits.
• Maintain Rx shrink logs for inventory control.
• Utilize wholesalers' websites for various functions.
• Assist with dispensary paperwork and expanded scope activities.

Skills

Interpersonal skills

Language skills

Organizational skills

Customer service

Receptivity to feedback

Initiative

Education

CCAPP Accredited Pharmacy Technician Education Program

Registered Pharmacy Technician with Ontario College of Pharmacists

Tools

Kroll

Job description

Position Title: Pharmacy Technician - Full Time

Position Type: Full time

Job Requisition ID: 45290

Banner: Pharma

Employment Type: Permanent

Location: 4510 Innes Rd, Ottawa, ON

Shift: Days, Evenings & Weekends

Exciting Opportunity at Metro for Pharmacy Technicians!

Step into a pivotal role where you support pharmacists in providing top-notch dispensary and pharmacy services and help achieve Company initiatives. As a Pharmacy Technician, you will receive direction from the pharmacist on duty and the Pharmacy Manager, working towards the achievement of goals and objectives while adhering to both Company operating standards and Ontario College of Pharmacists' standards of practice.

In this role, you will be at the heart of our pharmacy operations, ensuring smooth and efficient service delivery. Your contributions will be vital in maintaining high standards of patient care and pharmacy services. This is your chance to be part of a team that values innovation, excellence, and community care!

What You’ll Do

• Perform all aspects of the technical act of dispensing.
• Receive prescription refill requests and verbal prescriptions in accordance with all applicable laws and regulations.
• Provide customer assistance with merchandise on the sales floor and at the cash register.
• Complete the Recall Procedure for Pharmacy products.
• Establish and maintain patient profiles, and scan and file patient records.
• Contact prescribers for various functions.
• Answer phones and check IVR voicemail messages.
• Check emails and respond accordingly.
• Perform inventory-related tasks.
• Enter and reconcile invoices/credits.
• Maintain Rx shrink logs to assist in inventory management.
• Utilize wholesaler websites for various functions.
• Assist with dispensary paperwork as directed.
• Perform all acts under the expanded scope of pharmacy practice.
• Maintain store standards and conditions.

Qualifications

• Education – CCAPP Accredited Pharmacy Technician Education Program.
• Licensure – Registered Pharmacy Technician with the Ontario College of Pharmacists.
• Proficient with current PC systems, MS Office programs and pharmacy software (Kroll).
• Interpersonal skills to build strong working relationships and positive work environment.
• Language skills to communicate clearly and listen carefully in a respectful manner.
• Organizational skills to prioritize, plan ahead, manage time and be punctual.
• Customer service skills to achieve customer satisfaction by recognizing customer needs/wants.
• Receptivity to accept constructive feedback for continuous improvement.
• Initiative to identify and complete tasks independently.

Key Relationships

As a Pharmacy Technician you will receive guidance from the Pharmacy Manager, Staff Pharmacist, and the Pharmacist on duty. You will engage with internal teams such as Pharmacy Operations, Pharmacy Services, Pharmacy Merchandising, Inventory Control and Audit, Store Services, McMahon, and Metro IT. Additionally, you will interact with external contacts, including direct pharmacy vendors like McMahon and Kroll Canada.

INDMO

The responsibilities and relationships assigned to this role may change as is necessary to achieve Metro's business objectives.

METRO is committed to providing an inclusive work environment that reflects the communities we serve. The company values, respects and relies on the diversity of backgrounds, experiences, and points of view because it allows us to innovate, make better decisions and better understand our customers. We will consider qualified applications from all walks of life to build the best team.

We encourage you to let us know if your current condition requires accommodation in the recruitment process so that we can accommodate you.