Pharmacy Systems Implementation Specialist – Kroll Deployment

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Montreal; On-site; CAD 54,000 - 76,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking a Pharmacy Systems Implementation Specialist to support Quebec store teams during the rollout of the new application.

You will deliver hands-on implementation support, training, and validation to ensure users are fully operational. Travelling across Quebec (about 80%), you will collaborate with operations, IT support, and client locations to ensure smooth deployments and successful adoption of the new system.

Qualifications

• Early career professionals or graduates with up to 2 years of experience.
• Experience in retail, customer service, healthcare, or IT support is a plus.
• Fluent in French and English, with emphasis on French.
• Willing to travel extensively across Quebec (≈80%).

Responsibilities

• Provide hands-on implementation support, training, and validation for the new pharmacy application.
• Collaborate with store teams, operations leaders, and technical support to ensure smooth application launches.

Skills

Bilingual: French & English

Effective communication

Customer-focused

Interpersonal skills

Self-motivated

Job description

Pharmacy Systems Implementation Specialist – Kroll Deployment

In this role, you will be responsible for supporting Pharmacy Store teams in Quebec as they transition to the new application. You will provide hands‑on implementation support, training, and validation activities to ensure each application user is fully operational on the new system.

You will work closely with various teams, operations leaders, and technical support teams to ensure a smooth and successful application launch at each location.

MANDATORY SKILLS AND EXPERIENCE

• Early career professionals, recent graduates, or individuals with up to 2 years of experience are encouraged to apply. Experience in retail, customer service, healthcare, pharmaceuticals, IT support, training, or other customer-facing environments is considered an asset.
• Fluent in both French and English, with strong verbal and written communication skills in both languages. Candidates will be assessed on their proficiency, with particular emphasis on French.
• Willingness and ability to travel extensively throughout Quebec (approximately 80% travel) to support implementation and training activities at client locations.
• Possession of a valid driver's license and reliable transportation.
• Strong interest in training, coaching, and helping end users adopt new processes and technologies.
• Excellent interpersonal, organizational, and problem-solving skills, with a customer-focused mindset.
• Self-motivated, adaptable, and eager to learn in a fast‑paced implementation environment.