Pharmacy Support Specialist - Prior Authorization & Claims

World Courier; Edmonton; Hybrid; CAD 48,000 - 62,000; Full time

Job summary

World Courier in Edmonton, AB is seeking a Pharmacy Assistant to support prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures. The role involves coordinating documentation, reviewing claims and inventory, tracking backorders, documenting workflow, and communicating status to pharmacists, payers, and service teams.

It requires a high school diploma and 2+ years in pharmacy support; pharmacy technician

Qualifications

• 2+ years of experience in pharmacy support or healthcare operations.
• Certification in pharmacy technician practice preferred.
• High school diploma/GED or equivalent experience required.

Responsibilities

• Coordinates documentation and daily handoffs for prior authorization and related requests.
• Reviews claims, orders, refill activity, shipment details, and inventory to identify discrepancies and take corrective actions.
• Tracks backorders, substitutions, and replenishment updates to support continuity of pharmacy operations.
• Documents workflow activity and maintains traceability and compliance with privacy, safety, and audit standards.
• Communicates workflow status to pharmacists, payers, service teams, and other approved contacts.
• Shares standard process guidance and supports updates to checklists and templates.

Skills

Pharmacy workflow coordination

Claim processing

Communication with stakeholders

Education

High school diploma/GED

Job description

World Courier in Edmonton, AB is seeking a Pharmacy Assistant to support prescription intake, benefit verification, claims follow-up, prior authorization support, and fulfillment activities using established procedures. The role involves coordinating documentation, reviewing claims and inventory, tracking backorders, documenting workflow, and communicating status to pharmacists, payers, and service teams.

It requires a high school diploma and 2+ years in pharmacy support; pharmacy technician