Pharmacy Operations Lead - Production & Process Excellence

Loblaw Companies Limited; Richmond Hill; On-site; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart in Richmond Hill is seeking a Supervisor, Production to lead pharmacy operations and staff across a fast-paced, regulated environment. You will oversee workflow, coach teams, and ensure accuracy and timely fulfillment of prescriptions while maintaining high service standards.

The role requires strong leadership, experience managing 30+ staff, and ability to coordinate with Pharmacy Operations Management Team.

Qualifications

• Minimum 1 year of leadership experience managing 30+ team members.
• Strong ability to drive process improvements and coach staff.
• Proficient in Microsoft Office and basic pharmacy operations knowledge.

Responsibilities

• Oversee workflow to prioritize and improve team efficiency.
• Meet with Pharmacy Management Team to optimize operations.
• Lead continuous improvement initiatives and change management.
• Ensure scheduling, staffing, and training align with business needs.
• Provide leadership and coaching to maximize productivity and development.

Skills

Leadership

Team management

Process improvement

Microsoft Office

Pharmacy operations knowledge

Tools

MS Office

Pharmacy software

Job description

Shoppers Drug Mart in Richmond Hill is seeking a Supervisor, Production to lead pharmacy operations and staff across a fast-paced, regulated environment. You will oversee workflow, coach teams, and ensure accuracy and timely fulfillment of prescriptions while maintaining high service standards.

The role requires strong leadership, experience managing 30+ staff, and ability to coordinate with Pharmacy Operations Management Team.