Pharmacy Manager

Whole Health Pharmacy; Welland; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Health and dental benefits

Paid vacation

Licensing reimbursement

Continuing education support

Career advancement

Job summary

Whole Health Pharmacy in Welland, Ontario, is seeking a Full-Time Pharmacy Manager to lead the Welland location. You will oversee daily operations, establish workflows, recruit and coach the team, and drive business growth within the Intrepid Health network.

You will provide pharmaceutical care, medication reviews, immunizations, and clinical services while ensuring patient safety, regulatory compliance, and high service standards.

Qualifications

• Licensed pharmacist in good standing with the Ontario College of Pharmacists.
• Eligible and willing to serve as the pharmacy’s Designated Manager.
• Current authorization and required training to administer injections and immunizations in Ontario.
• Community pharmacy experience and strong understanding of operations, workflow, inventory management and regulatory compliance.
• Demonstrated leadership, communication, organizational, and problem-solving skills.
• Commitment to patient-centred care and pharmacy growth.

Responsibilities

• Lead pharmacy operations as Designated Manager and oversee day-to-day activities.
• Establish workflows, policies, procedures, and service standards.
• Recruit, train, coach, and support pharmacy staff as the pharmacy grows.
• Manage staffing, scheduling, inventory, purchasing, expenses, and performance.
• Use Kroll software to support safe, accurate operations.
• Foster a collaborative, patient-focused workplace culture.
• Provide pharmaceutical care, medication counselling, and clinical consultations.
• Conduct medication reviews and clinical assessments.
• Administer vaccines and other injectable medications.
• Develop chronic disease management and preventive care programs.
• Maintain high patient satisfaction and service quality.
• Develop growth strategies and relationships with physicians and the community.
• Monitor KPIs and drive clinical, operational, and financial goals.

Skills

Leadership

Communication

Organizational skills

Problem solving

Patient-centered care

Education

Licensed pharmacist in good standing with the Ontario College of Pharmacists

Authorization to administer injections/immunizations in Ontario

Tools

Kroll pharmacy software

Job description

About Whole Health Pharmacy:

Whole Health Pharmacy is a growing community and specialty pharmacy dedicated to delivering exceptional patient care through innovation, collaboration, and clinical excellence. As part of the Intrepid Health network, we work closely with physicians and healthcare professionals to provide comprehensive pharmacy services across Ontario.

We are seeking an experienced and motivated Full-Time Pharmacy Manager to lead our Welland pharmacy. This is an exciting opportunity for a pharmacist who is passionate about patient care, operational excellence, team leadership, and business growth.

What You’ll Do :

Pharmacy Leadership and Operations

• Serve as the pharmacy’s Designated Manager and oversee all day-to-day operations.
• Establish efficient workflows, policies, procedures, and service standards.
• Recruit, train, coach, and support pharmacy team members as the pharmacy grows.
• Manage staffing, scheduling, inventory, purchasing, expenses, and operational performance.
• Use Kroll pharmacy software to support safe, accurate, and efficient operations.
• Foster a collaborative, accountable, and patient-focused workplace culture.

Patient Care and Clinical Services

• Provide pharmaceutical care, medication counselling, and clinical consultations.
• Conduct medication reviews and clinical assessments.
• Provide minor-ailment services, prescription adaptations, renewals, and other services within the pharmacist’s authorised scope of practice.
• Administer vaccines and other injectable medications.
• Develop chronic disease management, preventative care, immunisation, and other professional pharmacy programs.
• Maintain a consistently high standard of customer service and patient satisfaction.

Pharmacy Growth and Community Relationships

• Develop strategies to grow the pharmacy from an initial volume of ~30 prescriptions per day.
• Build strong relationships with physicians and other healthcare professionals within the medical building and surrounding community.
• Grow the patient base, prescription volume, and professional services.
• Support patient engagement, physician outreach, marketing, and community initiatives.
• Monitor key performance indicators and implement strategies to achieve clinical, operational, and financial goals.
• Help expand the pharmacy team as prescription volume and operational needs increase.

Compliance, Quality, and Medication Safety

• Ensure compliance with Ontario College of Pharmacists standards, applicable federal and provincial legislation, and organizational policies.
• Maintain medication safety, quality assurance, privacy, documentation, and incident-management processes.
• Ensure prescriptions and clinical services are delivered safely, accurately, and consistently.
• Maintain effective standard operating procedures and support continuous quality improvement.

What You Bring :

Required Qualifications

• Licensed pharmacist in good standing with the Ontario College of Pharmacists.
• Eligible and willing to serve as the pharmacy’s Designated Manager.
• Current authorization and required training to administer injections and immunizations in Ontario.
• Community pharmacy experience and a strong understanding of pharmacy operations, workflow, inventory management, and regulatory compliance.
• Demonstrated leadership, communication, organizational, and problem-solving skills.
• Commitment to patient-centred care, medication safety, continuous improvement, relationship-building, and pharmacy growth.

Preferred Qualifications

• Previous experience as a Pharmacy Manager, Designated Manager, Assistant Pharmacy Manager, or pharmacist team lead.
• Experience using Kroll pharmacy software.
• Experience managing budgets, labour, inventory, and pharmacy performance indicators.
• Experience developing professional services and referral relationships with physicians and community partners.

Position Details

• Full-time, permanent, on-site position in Welland, Ontario.
• Approximately 40–44 hours per week, with weekend coverage as required.
• Initial prescription volume of ~ 30 prescriptions per day.
• Team size will grow with prescription volume and operational needs.
• No on-site compounding and no methadone dispensing.
• Anticipated start date:

Compensation and Benefits

• Base salary of CA$115,000–$125,000 annually, based on experience and qualifications.
• Professional-services incentive equal to 30% of profit from eligible services, subject to program terms.
• Comprehensive health and dental benefits.
• Paid vacation, professional licensing reimbursement, and continuing education support.
• Career advancement opportunities within a growing pharmacy organization.

Equal Opportunity

Whole Health Pharmacy is an equal opportunity employer. Accommodation is available throughout the recruitment process upon request. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.