Pharmacy Manager

Shoppers Drug Mart; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Manager to oversee operations and deliver exceptional health services. In this role, you will manage pharmacy workflows, ensure compliance with regulations, and provide top-notch customer care. You'll work in a supportive environment that values your input and encourages professional growth. With a focus on community service and diversity, this position offers a unique opportunity to make a meaningful impact in people's lives while enjoying competitive pay and flexible schedules. Join a team that cares deeply about its patients and community!

Benefits

Employee Discounts

Flexible Schedules

Online Learning Opportunities

Competitive Pay

Qualifications

• Ability to think independently and make informed decisions.
• Exceptional commitment to customer service and professionalism.

Responsibilities

• Manage pharmacy operations and ensure customer satisfaction.
• Maintain compliance with health regulations and manage inventory.

Skills

Customer Service

Problem Solving

Pharmacy Systems Knowledge

Decision Making

Coaching

Education

Pharmacy Degree

Tools

Pharmacy Management Software

Personal Computing

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

Manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, practicing to full scope in professional services, dispensing medication, and assisting in dispensary maintenance.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory, and legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions and over-the-counter products
• Practice to the full extent of your professional scope and capabilities
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals to provide comprehensive customer care
• Maintain records in accordance with legislation, standards, and policies

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain workflow queues daily
• Regularly review 'will call' bins per SOPs
• Check for expired inventory and manage stock levels and orders
• Ensure compliance with regulations for controlled substances, reporting to authorities as needed

Operations:

• Maintain an appropriate image of the pharmacy at entry, counselling, and work areas
• Assist with financial reporting as required
• Respond to store communications via in-store web
• File incident reports for medication or privacy incidents involving customers or staff

Experience, Skills & Qualifications:

• Ability to think independently and make decisions
• Coordinate, delegate, and coach colleagues
• Proven ability to drive business growth and support enterprise programs
• Exceptional customer service commitment
• Strong professionalism and customer relations skills
• Effective problem-solving skills with actionable plans
• Knowledge of pharmacy systems and personal computing skills are assets
• Adherence to health and safety procedures
• Complete mandatory and voluntary training as needed

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Why work in a Shoppers Drug Mart store?

Each store is owned by a local Associate-Owner, offering the support of a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and care more deeply about your patients, coworkers, customers, and community.

Recognizing Canada's diversity, Associate Owners aim to serve their communities better by reflecting this diversity in products, staffing, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We uphold laws as part of our commitment to doing the right thing, aligning with our Code of Conduct and customer expectations.

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#FS #PHARM #ON