Pharmacy Manager

Felix; Richmond Hill; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Company events

On-site parking

Job summary

Felix Pharmacy in Richmond Hill, Ontario, is seeking a Pharmacy Manager to lead operations, staffing, and regulatory compliance for a large, multidisciplinary team of pharmacists, technicians and support staff. You will drive patient safety, oversee dispensing, schedule shifts, and ensure Ontario College of Pharmacists and NAPRA standards are met while maintaining a calm, efficient mail-order environment.

This role emphasizes coaching leaders, onboarding, SOP development, and scalable operations

Qualifications

• Licensed pharmacist with Ontario College of Pharmacists registration.
• 7+ years of pharmacy experience, with leadership of large teams.
• Strong ability to hire, coach, and performance-manage multidisciplinary teams.

Responsibilities

• Oversee operations, performance, and regulatory compliance of the Richmond Hill pharmacy.
• Lead hiring, scheduling, workforce planning, and performance management for pharmacists, technicians, and staff.
• Coach leaders, develop accountability, and ensure consistent SOPs and onboarding across teams.
• Drive patient safety in dispensing and clinical consultations while maintaining compliance with OCP and NAPRA standards.
• Manage inventory, workflows, and resource optimization in a fast-paced mail-order environment.

Skills

Licensing

Leadership

Communication

Regulatory

Pharmacy Systems

Education

Licensed Pharmacist Ontario

Tools

Kroll

Job description

Felix Pharmacy is proud to be a fully Canadian-owned and operated mail-order pharmacy, located in Richmond Hill, Ontario. Our model is built around a strong focus on delivering safe, efficient, and patient-centred care.

Here’s what makes us different:

Local roots, national impact – You’ll lead a team that supports patients across Canada while staying grounded in a close-knit, Richmond Hill-based operation.

Focused work environment – Our mail-order model is designed for accuracy and efficiency, allowing you to lead patient care in a calm, well-structured environment.

People-first workplace – We prioritize strong leadership, open communication, and a shared commitment to operational excellence.

Predictable, steady schedule – Enjoy a consistent full-time work routine with scheduled shifts set in advance.

Employee benefits – We support your well-being with a comprehensive benefits package, including health, dental, and other coverage options.

What You’ll Do

As Pharmacy Manager, you will be accountable for the overall operations, performance, and regulatory standing of our Richmond Hill pharmacy. You will lead with ownership and accountability, overseeing hiring, scheduling, workforce planning, and full-cycle performance management for a large, multidisciplinary team that includes pharmacists, technicians, assistants, shipping staff, and people managers. In this role, you will coach and develop other leaders, strengthening leadership capability, consistency, and accountability across teams through structured feedback, performance evaluations, and ongoing development. You will build and sustain a culture of operational excellence by overseeing onboarding, training programs, and SOP development, ensuring clarity and consistency at scale. You will manage daily workflows and uphold full compliance with federal and provincial regulations and company standards, including those set by the Ontario College of Pharmacists and the National Association of Pharmacy Regulatory Authorities.

You will drive operational performance by optimizing processes, managing resources, and enabling the pharmacy to scale effectively in a fast-paced, deadline-driven environment. You will champion patient safety by supervising prescription review, preparation, and dispensing, while also engaging directly with patients through medication consultations and professional guidance. Additionally, you will oversee inventory management, physical counts, and ordering processes to maintain efficiency and supply integrity. Throughout all aspects of the role, you will lead with confidence in a dynamic, constantly evolving environment, keeping teams aligned, motivated, and effective through ongoing growth and change.

What We’re Looking For

• Licensing: Part A licensed pharmacist in good standing with the Ontario College of Pharmacists
• Experience: 7+ years of pharmacy experience, with demonstrated success leading large teams in high-volume or fast-paced environments
• People Leadership: Proven ability to hire, manage, coach, and performance-manage sizeable multidisciplinary teams; experience building structure, accountability, and a strong team culture is essential
• Communication: Excellent verbal and written communication skills with a focus on clarity, alignment, and cross-functional collaboration
• Technical Skills: Proficiency in Kroll and comfort working with pharmacy management systems
• Operational Expertise: Ability to drive process improvements and maintain performance in a deadline-driven environment
• Professional Standards: Strong commitment to patient safety and regulatory compliance, with demonstrated understanding of OCP and NAPRA standards

What we offer/ Benefits

• Company events
• On-site parking

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing [e-mail].

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.