Pharmacy Manager

Shoppers Drug Mart; Kitchener; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading pharmacy in Kitchener is seeking a Pharmacy Manager to oversee operations, ensuring exceptional customer service and compliance with health regulations. This role involves managing pharmacy staff, maintaining inventory, and fostering a professional environment. Join us to make a difference in community health while enjoying benefits such as flexible schedules and competitive pay.

Benefits

Employee discounts

Flexible hours

Online learning opportunities

Qualifications

• Ability to lead and support pharmacy colleagues.
• Strong relations skills with a focus on customer care.
• Experience in driving business growth.

Responsibilities

• Manage overall operations of the pharmacy including customer consultations.
• Ensure compliance with health regulations and med dispensing.
• Maintain inventory and workflow management.

Skills

Customer service commitment

Decision-making skills

Problem-solving skills

Planning and coordination

Professionalism

Education

Pharmacy degree

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the center of everything you do.

Why this role is important?

SUMMARY:

To manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, practicing to full scope in professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counseling on prescriptions and over-the-counter products
• Practice to the full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other healthcare professionals within the circle of care to provide customer care
• Maintain all records required by legislation, standards of practice, and policy

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain Workflow Queues daily
• Regularly review ‘will call’ bins according to SOPs
• Review stock to identify expired inventory
• Oversee current stock levels and medication orders from wholesalers
• Ensure compliance with documentation and control of substances under the Controlled Drugs and Substances Act and Regulations, including reporting to Health Canada and other regulatory bodies

Operations:

• Ensure workstations, counseling areas, and work islands reflect a professional image
• Participate in financial reporting as appropriate
• Read and act on store communications via the in-store web
• File incident reports for any medication or privacy incidents involving customers or staff

Experience, Skills & Qualifications:

• Independent thinking and decision-making skills
• Ability to plan, coordinate, delegate, and coach pharmacy colleagues
• Proven ability to drive and grow the business, lead by example, and support enterprise programs
• Exceptional customer service commitment
• Strong customer relations skills and professionalism
• Effective problem-solving skills with experience in action plan execution
• Personal computing skills and knowledge of pharmacy systems are assets
• Adherence to Health & Safety procedures for a safe work environment
• Completion of mandatory training and voluntary continuing education as needed

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Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, allowing you to work for a local business while benefiting from a national brand. Enjoy discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Our Associate Owners value Canada's diversity, striving to reflect it through products, hiring, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe in doing the right thing by complying with laws, which is part of our Code of Conduct—upholding customer and stakeholder expectations.

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