Pharmacy Lead & Patient Care Specialist

Shoppers Drug Mart Inc.; Toronto; On-site; CAD 67,000 - 87,000; Full time

Job summary

Shoppers Drug Mart Inc. in Toronto is seeking a Pharmacist to manage the operations of the Pharmacy while on duty, including patient counselling and dispensing. You will ensure privacy and compliance with regulatory requirements, and collaborate with health care providers to support patient care.

This role emphasizes accuracy, documentation, and service excellence in a community setting. Key responsibilities include maintaining workflows, inventory, and safety standards, while delivering

Qualifications

• Independent thinking and decision making to resolve issues.
• Plan, coordinate and delegate assignments and provide coaching.
• Proven ability to drive and build the business, lead by example.
• Commitment to providing exceptional customer service.
• Strong customer relations and professionalism.
• Strong problem-solving and action planning abilities.
• Proficiency with pharmacy systems is an asset.
• Adherence to Health & Safety procedures and regulations.

Responsibilities

• Manage the operations of the Pharmacy while on duty and provide consultations.
• Dispense medications and ensure accuracy and appropriateness of prescriptions.
• Counsel customers and coordinate with health care providers as needed.
• Maintain privacy, records and regulatory compliance per standards.
• Oversee workflow queues, inventory control, and stock levels.
• Communicate with the circle of care to support patient care.

Skills

Independent thinking

Plan and coordinate

Leadership

Customer service excellence

Problem-solving

Pharmacy systems proficiency

Regulatory compliance

Communication skills

Tools

Pharmacy systems

Job description

Shoppers Drug Mart Inc. in Toronto is seeking a Pharmacist to manage the operations of the Pharmacy while on duty, including patient counselling and dispensing. You will ensure privacy and compliance with regulatory requirements, and collaborate with health care providers to support patient care.

This role emphasizes accuracy, documentation, and service excellence in a community setting. Key responsibilities include maintaining workflows, inventory, and safety standards, while delivering