Pharmacy Front Store Leader | Customer Experience & Operations

Neighbourly Pharmacy Inc.; Sault Ste. Marie; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Collaborative environment

Prime locations

Flexible arrangements

Innovative support

Job summary

Neighbourly Pharmacy is seeking an Assistant Front Store Manager in Sault Ste. Marie, ON to lead store operations across pharmacy and front store while delivering patient-focused care.

You will supervise, hire, coach, and schedule staff, monitor performance metrics, and ensure compliance with policies and safety standards. A postsecondary background in business or healthcare is preferred, with 2–3 years of leadership experience.

Qualifications

• Postsecondary education in business, retail management, healthcare, pharmacy, or a related field is considered an asset.
• Minimum 2 to 3 years of leadership experience in retail, pharmacy, or a customer-facing operational environment is preferred.
• Experience supporting pharmacy operations, regulated environments, or health-related retail settings is considered an asset.
• Demonstrated experience in team supervision, scheduling, coaching, and performance support.
• Strong people management and interpersonal skills, including motivation, delegation, conflict resolution, active listening, and respectful communication.
• Professional attitude with excellent communication skills for interacting with customers, staff, and suppliers.
• Working knowledge of inventory control, merchandising practices, cash handling, and operational compliance.
• Comfort working with store systems, point-of-sale tools, Microsoft Office applications, and pharmacy or retail management systems.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by store operations.
• Valid driver’s licence required.
• Criminal Record Check required
• Paid vacation
• Comprehensive health and dental benefits
• Opportunity for career growth and professional development support

Responsibilities

• Support store initiatives advancing the store’s strategic objectives.
• Support daily store operations across both the pharmacy and front store to ensure service, merchandising, workflow, and operational standards are consistently achieved.
• Adhere to and promote the Neighbourly Pharmacy policy manual, fostering a positive work environment that attracts, retains, and engages employees.
• Assist in supervising, hiring, coaching, scheduling, and developing team members to promote engagement, accountability, and high performance.
• Monitor store performance indicators such as sales, shrink, labour, service levels, and operational productivity, and support action plans to improve results.
• Partner with pharmacy leadership to support dispensary workflow, patient service, inventory practices, and compliance with applicable professional, legal, and company requirements.
• Assist with inventory management, receiving, replenishment, ordering, cycle counts, and stock accuracy for both pharmacy support areas and front store departments.
• Ensure store adherence to health and safety procedures, cash handling controls, privacy expectations, security standards, and all applicable regulatory requirements.
• Serve as a key leader on duty and assume responsibility for the store in the absence of the Pharmacy Manager or other designated leader.
• Work collaboratively with HR to support hiring, discipline, and termination activities as needed.
• Verify and investigate insurance coverage, benefits, eligibility, co-payments, deductibles, and prior authorization requirements.
• Complete, submit, and follow up on all required forms and documentation within established timelines.
• Liaise with private and public insurance providers to determine available coverage options and reimbursement pathways.
• Remain current on changes to insurance coverage and reimbursement policies and communicate relevant updates to patients and healthcare providers.
• Miscellaneous tasks to support theStore Operator/Pharmacy Manager and District Director.

Skills

Leadership

Interpersonal skills

Organizational skills

Customer service

Communication skills

Conflict resolution

People management

Flexibility

Education

Postsecondary education asset

Tools

Store systems

POS tools

Microsoft Office

Pharmacy management systems

Job description

Neighbourly Pharmacy is seeking an Assistant Front Store Manager in Sault Ste. Marie, ON to lead store operations across pharmacy and front store while delivering patient-focused care.

You will supervise, hire, coach, and schedule staff, monitor performance metrics, and ensure compliance with policies and safety standards. A postsecondary background in business or healthcare is preferred, with 2–3 years of leadership experience.