Pharmacy Assistant Team Lead

MediSystem Pharmacy; Barrie; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Pharmacy Assistant Team Lead to enhance pharmacy operations and customer service. In this pivotal role, you will oversee daily workflows, provide leadership and coaching to your team, and ensure optimal performance and compliance within the pharmacy. This is a fantastic opportunity to utilize your pharmacy expertise and leadership skills in a supportive environment that values growth and inclusivity. If you're passionate about making a difference in healthcare while fostering a collaborative team atmosphere, this role is perfect for you.

Benefits

Full Benefits

Competitive Pay

Work-Life Balance

Qualifications

• Licensed RPhT with 3+ years of pharmacy experience and 1+ year in leadership.
• Strong communication and organizational skills are essential.

Responsibilities

• Oversee workflow processes and manage team performance effectively.
• Provide leadership and coaching to improve team productivity.

Skills

Leadership Skills

Customer Service Skills

Communication Skills

Time Management

Detail Orientation

Ability to Work in Fast-Paced Environment

Education

Registered Pharmacy Technician (RPhT)

Tools

Computer Systems

Job description

Pharmacy Assistant Team Lead

Apply locations: 526 Welham Road, Unit 9 &10, Barrie, ON

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: February 3, 2025 (25 days left to apply)

Job requisition id: R2000530196

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

The Pharmacy Assistant (PA) Lead will assist the Pharmacy Operations Management Team in overseeing the day to day workflow process of their department within Operations, and to ensure optimal customer service to MediSystem clients, the needs of the staff and the organization are met. The PA Lead will provide coaching, and leadership to their teams, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of Pharmacy Assistants into the pharmacy. As a PA Lead, you will also be responsible for performing the functions of the Pharmacy Assistant as necessary, including proper fulfillment of orders.

What you'll do:

• Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.
• Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients.
• Organize and manage the workloads and priorities of the team.
• Provide effective leadership and regular coaching to team members to improve productivity and their development, and to keep them informed on current and new processes.
• Regularly meet with the Pharmacy Management team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations.
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive subject area, mid-year and annual reviews are conducted.
• Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation.
• Ensure proper daily staffing levels to optimize performance of the operation and the staff.
• Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property.
• Ensure effective integration of new team members to the organization.
• Effectively communicate with customers to provide information and thorough feedback regarding their inquiries.
• Ensure the effective completion of all tasks within the operation.
• Ensure employee compliance with guidelines and standards for the operation.
• Ensure that proper customer service standards are set, in collaboration with Operations Manager, and ensure that the operation meets these standards.
• Ensure ongoing staff communications on client service matters to ensure a high level of client satisfaction with MediSystem services.
• Building and leading diverse teams that foster a workplace of inclusiveness and belonging.

What you bring:

• Licensed and registered with the Ontario College of Pharmacists as Registered Pharmacy Technician (RPhT), in good standing.
• A minimum of three (3) years of pharmacy work experience.
• A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture.
• Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months.
• Knowledgeable of drug names and the ability to interpret written prescriptions an asset.
• Strong computer skills with the ability to navigate through a variety of computer systems quickly.
• Ability to work in a fast-paced environment.
• Excellent organization and time management skills.
• Excellent leadership, communication, customer service, and interpersonal skills.
• Great teammate and able to work with minimal supervision.
• High attention to detail.

Employment Type: Full time

Type of Role: Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

At Shoppers Drug Mart/Pharmaprix, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart/Pharmaprix network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.